Company Profile: Job Title: Dynatrace Expert

Position: Dynatrace Expert

Experience: 5 - 7 Years

Category: IT Infrastructure

Main location: Chennai / Mumbai

Position ID: J0326-1971

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description : Direct Responsibilities

Infrastructure and Technical

o Implementation of standard dashboards: global vision, by domain, by asset

o Automation of “capacity” alerting for CPU, memory, and paging (currently performed manually in OPS)

o Contribution to the redesign of CPU and memory metrology (retiring Nimsoft): daily tracking instead of monthly

o Contribution to the redesign of availability management (replacing Witbe)

o Use of APIs provided by the solution to process “technical” data for the DATA team

o Expertise with Synthetic, RUM, Active Gate, Key Requests

Supervised technologies: Linux / Windows - Cloud dMZR (PaaS and IaaS) - Mainframe (Z/OS)

o Application and Business (APM)

o Implementation of various dashboards tailored to the needs of different teams/technologies

o Training and technical support for DEV and OPS contributors (expert level)

o Dynatrace expertise during taskforces

o Audit of workstations for very specific cases

o Audit of code quality from the start of the development cycle in cooperation with DEV teams

o Qualification of performance impact when deploying a new version (before/after)

Contributing Responsibilities

This position enhances operational resilience by minimizing downtime and ensuring swift incident resolution while boosting business satisfaction.

Technical & Behavioral Competencies

- Monitoring & Observability: Hands-on experience with Dynatrace to design and interpret dashboards, configure proactive alerts,



and perform deep-dive trace analysis for rapid incident diagnosis.
- Collaboration: Fluent in Microsoft Teams for communication, Outlook for stakeholder updates.
- Requests management: day-to-day of JIRA, ServiceNow
- Documentation: Confluence/SharePoint to maintain an up-to-date knowledge base for teams and future reference
- Ability to do presentations

Specific Qualifications: NA

Skills Referential (Required knowledge, skills and abilities)

Technical Skills: o ServiceNow (SNOW)

o Dynatrace for Monitoring & Observability

o Reporting & Analytics

o Jira & Confluence - RCA & Documentation

Behavioral Skills: o Excellent Communications

o Ability to collaborate / Teamwork

o Ability to understand, explain & support change

o Attention to detail / rigor

Education Level: Graduate & Above

Location: Mumbai (MH)

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life.



That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop creative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join

📌 Dynatrace Expert (Mumbai)
🏢 CGI
📍 Mumbai