Key Responsibilities

- Online Sales Handling :

- Handle customer inquiries received through Instagram, WhatsApp, website, marketplace, and other online channels.

- Reply to customers politely with product details, price, availability, size, colour, material, and delivery information.

- Share product photos, videos, reels, and catalogue details with interested customers.

- Follow up with potential customers and help convert inquiries into orders.

- Maintain proper communication until order confirmation, payment, packing, and dispatch.

- Jewellery Wearing & Product Display :

- Wear selected jewellery pieces for product videos, reels, photos, and online display.

- Showcase jewellery in a neat, attractive, and brand-appropriate manner.

- Help customers understand how the jewellery looks when worn.

- Handle all jewellery carefully during wearing, shooting, packing, and storing.

- Reels & Social Media Content :

- Make short reels and videos wearing and showcasing jewellery products.

- Assist in Instagram content, product shoots, promotional videos, and online campaigns.

- Follow company instructions for poses, styling, product focus, and brand presentation.

- Maintain a confident and presentable appearance on camera.

- Support the company in creating fresh content for online promotion.

- Product Packing & Dispatch Support :

- Pack online orders neatly and safely as per company packaging standards.

- Check product code, quantity, design, and condition before packing.

- Add tags, labels, thank-you cards, invoices, and other packaging material as instructed.

- Coordinate for courier pickup, shipment preparation, and dispatch records.

- Ensure every order is packed carefully to avoid damage or customer complaints.

- Product Entry & Inventory Management :

- Enter product details in Excel, software, website backend, marketplace panel, or inventory system.

- Record product name, code, category, price, quantity, colour, size, stock status,



and photos if required.

- Update stock after sales, returns, damaged items, or new product additions.

- Assist in regular stock counting and product verification.

- Report missing, defective, damaged, or mismatched products immediately.

- Online Product Listing Support :

- Help upload product details on the website, Instagram shop, marketplaces, or catalogue.

- Assist in writing basic product descriptions as per company format.

- Match correct photos and videos with the correct product codes.

- Keep product listings neat, accurate, and updated.

- Customer Service :

- Answer customer queries regarding order status, delivery, exchange, product details, and payment.

- Maintain polite and professional behaviour with all customers.

- Share customer complaints or issues with the senior team immediately.

- Maintain customer data confidentiality.

- Order Record Maintenance :

- Maintain daily order records, payment status, packing status, courier details, and delivery updates.

- Keep proper records of cancelled, exchanged, returned, or pending orders.

- Help prepare daily sales and stock reports if required.

- Brand Representation :

- Represent Saaz Aura professionally in videos, customer communication, and online content.

- Maintain good grooming, discipline, punctuality, and honesty.

- Follow company instructions, work timings, confidentiality rules, and product handling guidelines.

Required Skills :

- Good communication skills.
- Comfortable speaking to customers on WhatsApp, Instagram, and phone.
- Comfortable appearing in reels, photos, and videos wearing jewellery.
- Basic knowledge of Instagram, WhatsApp, camera, and reels.
- Basic Excel / Google Sheets knowledge preferred.
- Positive sense of fashion, styling, and jewellery presentation.
- Responsible, punctual, honest, and careful with products.
- Ability to do packing, product entry, and order coordination.

Pay: ₹12,000.00 - ₹22,000.00 per month

Benefits :

- Health insurance

Work Location: In person

📌 Sales Girl (Delhi)
🏢 Saaz Aura
📍 Delhi