We are hiring a Team Lead – Employee Benefits in Pune to run claim reimbursement operations, especially travel claims . You will review claims for correctness and completeness, guide a team of processors, act as the single point of contact for stakeholders and keep SLAs and KPIs on target. The role suits a commerce graduate with 6 to 10 years of experience in claim reimbursements who is ready to lead a team. The salary is up to ₹12 LPA .
Key responsibilities
- Review claims processed by the team for correctness and completeness
- Act as SPOC for stakeholders, answering queries and giving regular updates
- Guide the team of processors and oversee their performance
- Analyse claims to find trends, detect potential fraud and identify improvements
- Handle escalations promptly
- Publish performance reports and metrics to leadership
- Maintain process documentation and cross-skill team members
- Make sure SLAs and KPIs are consistently met
Required qualifications and experience
- 6 to 10 years of experience managing claim reimbursements, especially travel claims
- Commerce graduate
- Experience in MS Outlook, MS Excel and SAP
- Strong communication skills
- Analytical, problem-solving mindset
- Able to work under pressure and meet timelines
- Collaborative and customer-focused
Job details
Role
Team Lead – Employee Benefits
Domain
Travel claims and reimbursement processing
Location
Pune
Experience
6 to 10 years
Band
BPO 3/4
Salary
Up to ₹12 LPA
Shift
To be confirmed
Work setup
To be confirmed
Why join
- Lead a claims processing team on a global account
- Salary of up to ₹12 LPA
- Direct stakeholder and leadership exposure
- Transparent path to group lead and operations manager roles
📌 Team Lead Employee Benefits Jobs Pune | Claims | Up to 12 LPA
🏢 Gratitude
📍 Pune
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