About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Tech meets trust. And innovation isn't a buzzword. We're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level up your career at the company leading workforce transformation in the agentic era Agentforce is the future of AI, and you are the future of Salesforce.

The Data 360 & Visualization Platform Operations team keeps the platforms that run Salesforce's own business running. We operate Data 360, CRM Analytics, and Tableau, the data and analytics foundation for how Salesforce sells, serves, and makes decisions. Monitoring, alerting, and frontline incident response that catch problems before customers do.

Root-cause analysis of recurring failures, plus closing security and compliance findings.

Cataloging supported assets, tracking run costs, and keeping practices consistent.

Make it easy to get help. One explicit way to ask for support, backed by automation and AI agents.

Regular performance reviews, with the evidence fed to product and engineering.

What it's like to join at this level: You'll manage escalations and support processes with guidance from senior leads, and you'll help the analysts around you get better.

You can explain technical issues clearly to non-technical people, and you leave every system a little better documented and a little more automated than you found it.

As a Senior Systems Analyst, Data Foundations, you'll independently own production support and administration for Salesforce's enterprise data and analytics platforms, with a strong grasp of native platform functionality and best practices. You'll help the team respond faster and resolve issues sooner,



and you'll keep an eye on how satisfied our customers and partners are. You'll manage escalations across teams and time zones, act as a frontline responder who swarms incidents and knows when to pull in reliability engineers, own root-cause analysis through to resolution, and design monitoring that gives early warning. Meet individual and team lifecycle SLAs: First Response Time (FRT), Next Response Time (NRT), and Average Resolution Time (ART), and case satisfaction (CSAT) targets while keeping backlog health. Help L7 refine the intake and investigation lifecycle SLAs: mentor Systems Analysts on hitting them, and raise challenges where targets, routing, or processes make them hard to meet.

Own root-cause analysis and resolution for application bugs and recurring failures, and close RCAs with verified fixes.

Prioritize technical debt against the backlog to improve stability, and recommend fixes.

Use automation and AI to reduce manual work and move the team toward self-healing operations.

Deliver complex declarative solutions (Flows, validation rules, permission models) and manage enhancement projects from inception through support transition.

Own complex access and role-hierarchy design, bulk data loads and migrations, and sandbox management.

Process Engineering, SOPs & Support Reference Manuals

Own process engineering for your platform area: templates, process design, capture, and lifecycle (create, review, update, retire) of lightweight SOPs and Support Reference Manuals (SRMs). This is process design, not technical writing.





Maintain compliance with security policies and change controls.

Support technology compliance activities, audit reporting, and SOX controls, and help close findings.

Follow the SDLC (Agile) and change, deployment, incident, and problem management processes.

On-call and travel as required, subject to local regulations. Bachelor's degree in computer science, business, or equivalent experience.

- 0-3 years of hands-on platform or systems support, administration, or implementation experience in an enterprise IT setting.
- Strong knowledge of Salesforce native functionality and best practices.
- Experience with declarative tools (Flow, validation rules), data loading, and troubleshooting complex data and configuration issues.
- Ability to design lightweight processes, SOPs, and reference manuals that others can run.
- Certifications (achieved): Salesforce Administrator (ADM-201), Advanced Administrator (ADM-211), and Platform App Builder. Certifications: Data 360, Tableau, or other specialist or consultant certifications.

Hands-on experience with Data 360, Agentforce, CRM Analytics, or Tableau.

Experience building monitors, alerts, or automation (observability tooling, Flow, scripting).

Intermediate coding (Apex, Python, SQL).

Experience in SOX-controlled environments.

Experience mentoring or informally leading peers.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources help you find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future, but to redefine what's possible, for yourself, for AI, and the world.

📌 Salesforce System Analyst (Secunderabad)
🏢 Salesforce Admin Training Illinois
📍 Secunderabad