Req ID: 397588

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technology Consultant - ServiceNow IRM Developer to join our team in Chennai, Tamil Nādu (IN-TN), India (IN).

Job Title: Technology Consultant – ServiceNow IRM Developer
Location: Chennai
Overall Experience: 5–7+ Years

Role Summary

We are seeking an experienced ServiceNow IRM Developer with solid expertise in Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), Policy & Compliance Management, Risk Management, Audit Management, and ServiceNow Platform Development .

The ideal candidate will be responsible for designing, configuring, developing, and supporting ServiceNow IRM solutions to help organizations manage risk, compliance, controls, audits, and governance processes effectively. The role requires close collaboration with Risk Teams, Compliance Teams, Internal Audit Teams, Business Stakeholders, Security Teams, and ServiceNow Architects to implement scalable and compliant solutions.

Day to Day Job Duties

1. Design, configure, develop, and enhance ServiceNow IRM/GRC solutions based on business and regulatory requirements.
2. Implement and support ServiceNow IRM modules including Policy & Compliance Management, Risk Management, Audit Management, and Vendor Risk Management.
3. Configure risk registers, control frameworks, risk assessments, compliance testing, issue management, and remediation workflows.
4. Develop and customize ServiceNow applications, business rules, client scripts, script includes, UI policies, and workflows.
5. Configure IRM data models, indicators, controls, authority documents, risk statements, and compliance frameworks.
6. Build and maintain automated workflows using Flow Designer and IntegrationHub.
7. Design and develop integrations between ServiceNow IRM and external applications using REST APIs, SOAP APIs, and IntegrationHub.
8. Support governance, compliance, operational risk, audit, and regulatory reporting requirements.
9. Configure dashboards, reports, KPIs, and Performance Analytics for risk and compliance stakeholders.
10. Participate in risk workshops, requirement gathering sessions, design discussions, and stakeholder reviews.
11. Support data migration, platform upgrades, application enhancements, and release activities.
12. Troubleshoot application, workflow, integration, and platform issues.
13. Ensure adherence to ServiceNow development standards, security requirements, and platform best practices.
14. Support SIT, UAT, production deployments, and post-production stabilization activities.
15. Collaborate with cross-functional teams in Agile delivery environments.

Basic Qualifications

1. 5–7+ years of experience in ServiceNow Development.
2. 3+ years of hands-on experience with ServiceNow IRM/GRC implementations.
3. Strong understanding of Governance, Risk, Compliance, Audit, and Control Management processes.
4.



Experience configuring and customizing ServiceNow IRM applications.
5. Strong experience with JavaScript, Business Rules, Script Includes, Client Scripts, and Flow Designer.
6. Experience developing integrations using REST APIs, SOAP APIs, and IntegrationHub.
7. Strong understanding of ServiceNow platform architecture and security concepts.
8. Experience working in Agile/Scrum delivery environments.
9. Strong analytical, troubleshooting, communication, and stakeholder management skills.

Core Technical Skills

1. ServiceNow IRM: Integrated Risk Management, Governance Risk & Compliance (GRC)
2. Risk Management: Risk Registers, Risk Assessments, Inherent & Residual Risk Management
3. Policy & Compliance: Authority Documents, Policy Lifecycle Management, Compliance Testing
4. Audit Management: Audit Planning, Audit Engagements, Findings & Remediation Tracking
5. Issue Management: Issues, Exceptions, Action Plans, Remediation Workflows
6. Development: JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies
7. Workflow Automation: Flow Designer, IntegrationHub, Workflow Editor
8. Integrations: REST APIs, SOAP APIs, MID Server, Third-Party Integrations
9. Reporting & Analytics: Dashboards, Reports, Performance Analytics
10. Security: ACLs, Roles, Groups, Access Controls, Data Security
11. Platform Administration: Update Sets, Platform Customization, Release Management
12. Methodologies: Agile, Scrum, SDLC

Nice to Have

1. Experience with ServiceNow Vendor Risk Management (VRM).
2. Experience with ServiceNow Business Continuity Management (BCM).
3. Experience with Operational Risk Management and Enterprise Risk Management frameworks.
4. Knowledge of regulatory frameworks such as SOX, ISO 27001, NIST, COBIT, PCI-DSS, GDPR, or HIPAA.
5. Experience integrating ServiceNow IRM with Security Operations (SecOps) or ITSM modules.
6. Familiarity with ServiceNow Performance Analytics.
7. Exposure to ServiceNow AI, Virtual Agent, or Predictive Intelligence capabilities.
8. Experience working with large-scale enterprise risk and compliance programs.
9. Strong consulting, stakeholder management, and workshop facilitation skills.

Preferred Certifications

1. ServiceNow Certified System Administrator (CSA)
2. ServiceNow Certified Application Developer (CAD)
3. ServiceNow Certified Implementation Specialist – Risk and Compliance (CIS-RC)
4. ServiceNow Certified Implementation Specialist – IRM
5. ServiceNow Certified Implementation Specialist – Vendor Risk Management (Preferred)

Preferred Experience Profile

- 5–7+ years of ServiceNow Development experience.
- 3+ years of hands-on ServiceNow IRM/GRC implementation experience.




- Strong expertise in Risk Management, Compliance Management, and Audit Management processes.
- Experience configuring and customizing ServiceNow IRM solutions.
- Strong understanding of governance, compliance, and regulatory frameworks.
- Experience working with business stakeholders, risk teams, compliance teams, and auditors.
- Hands-on experience with Flow Designer, IntegrationHub, and ServiceNow scripting.
- Experience supporting enterprise-scale ServiceNow implementations.
- Strong communication, leadership, stakeholder management, and problem-solving skills.
- Experience working in Agile delivery environments.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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📌 Technology Consultant - ServiceNow IRM Developer (Chennai)
🏢 NTT DATA Services
📍 Chennai