Role: Customer Data Specialist

Location: Hyderabad

Experience: 5–8 Years

Band: BPO 3

Job ID: 404304

Shift: US Shifts

Education & Experience

- Must be a graduate.
- 5–8 years of experience in Supply Chain / Logistics Operations.
- Understanding of Inventory Management, Warehouse Operations, and Master Data.
- Positive knowledge of MS Office, including Word, Excel, and Power BI.

Key Responsibilities

- Configure and maintain SMAX Service Contracts, Parts, Technicians, and Stocking Locations.
- Perform SAP Customer Setup, Technician Setup, and master data maintenance activities.
- Manage Installed Base (IB) creation, updates, and Decommissioning (Decom) in SAP and SMAX.
- Execute Scheduled and Unscheduled Work Order (WO) creation in SMAX as per service requirements.
- Handle Customer Master Change Requests and ensure data accuracy between SAP and SMAX.
- Perform New IB setup along with SAP/SMAX location configuration.
- Conduct ATP (Available-to-Promise) checks to support service and parts availability.
- Manage software version updates and related system configuration changes.
- Ensure accuracy and governance of SMAX part setup and service-related master data.

Required Skill Set

SMAX Configuration & Operations:

- Service contract, part, technician, and stocking location setup.
- Scheduled and unscheduled Work Order creation.

SAP Functional Knowledge:

- Customer master and technician setup.
- Installed Base (IB) lifecycle management.
- SAP–SMAX location integration.

Service Operations:

- ATP validation.
- Software version update coordination.
- SAP–SMAX data synchronization.

Key Skills

- Analytical thinking and strong analytical skills.
- Excellent communication skills.
- Result-oriented approach.
- Strong working knowledge of SMAX and SAP service operations.
- Expertise in service order lifecycle management,



including master data configuration.
- Ability to evaluate ATP, IB accuracy, and service readiness.
- Effective coordination with service, logistics, and technical teams.
- High attention to detail in system configuration and master data governance.

Must-Have Skills

- Experience in transportation planning and execution, warehouse coordination, and shipment lifecycle tracking.
- Ability to reconcile shipment records (dispatch vs. receipt, freight bills vs. contracted rates) and resolve discrepancies.
- Hands-on experience with ERP/TMS/WMS systems such as SAP S/4, SAP TM/EWM, Oracle, or Manhattan.
- Familiarity with Ariba/e-invoicing portals for vendor communications.

Good-to-Have Skills

- Experience in Logistics.
- Knowledge of inventory principles and master data governance.

Role Expectations

- Own and ensure end-to-end accuracy of service master data across SAP and SMAX.
- Act as a key operational support for service contracts, Installed Base, and work order management.
- Ensure seamless SAP–SMAX integration for customers, technicians, locations, and parts.
- Proactively identify and address gaps in service setup, parts readiness, and system configuration.
- Support continuous improvement through process standardisation, system enhancements, and data audits.
- Organise timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews.
- Hands-on experience with ERP/TMS/WMS systems (SAP S/4, SAP TM/EWM, Ariba, or similar tools) for logistics and inventory transactions.
- Support continuous improvement initiatives in logistics and inventory processes.
- Update SOPs and training documents.
- Willingness to work in US shift timings.

Other Skills

- Excellent communication.
- Good analytical skills.
- Team player.

Additional Information

- Ex-TCS employees cannot apply.
- PAN and DOB are required for profile creation.
- Graduation is compulsory.

📌 Customer Data Specialist (Hyderabad)
🏢 Gratitude
📍 Hyderabad