Redpanda is the first runtime and control plane for agent-data interaction — a unified platform that combines streaming, SQL analytics, and intelligent connectivity with the governance layer enterprise AI agents need in production.

Built on infrastructure already trusted by Fortune 500 companies and quick-growing startups, Redpanda enforces governance entirely outside the agent's data path, controlling what agents see, limiting what they do, and capturing a tamper-proof record of everything they touch, so organizations never have to choose between innovation and control.

As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience.

Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda's range of products and services.



Be the primary face of our organization to our customers to ensure we meet or exceed customer expectations on the Redpanda operation. These may be customer focused areas related to configuration, hardware, documentation, product, or requests for features

Build tools & services to create and improve support infrastructure, from issue life cycles to root cause trend analysis

Participate in on-call rotations to follow the sun in support of our customers

5+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems

- Experience using AI tooling to automate repetitive tasks, or enhance troubleshooting
- Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)
- Experience deploying and troubleshooting applications in Kubernetes
- Strong experience with public cloud providers and containerization
- Proficiency in Bash scripting and/or Python
- Willingness to participate in an on-call rotation
- Comfortable working with a 100% distributed engineering team and remote first company

Experience supporting a SaaS platform

Experience supporting a streaming platform

You'll dive into a nimble, high-impact team with the latest AI tools — and the budget to actually use them.

📌 Senior Remote Support Engineer (Ajmer)
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📍 Ajmer