We are seeking a dedicated and customer-focused IT Service Desk Technician to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a solid technical background, excellent communication skills, and the ability to work effectively in a remote support environment.

Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bitlocker recovery, and o365 tools.

- Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs.
- Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery.

Skills and Experience

- Minimum of 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment.
- Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking,



and productivity software such as PDF software, Office 365.
- Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
- Experience working with IT Service Management practices (eg. Willingness to work in different shifts to provide 24/7 support, if required.

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

About ATS

ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America, Europe, Southeast Asia, South Asia, and China. The Company’s shares are traded on the Toronto Stock Exchange under the symbol ATS.

📌 ICT Technician/Service Desk Operator (Bengaluru)
🏢 ATS
📍 Bengaluru