Company Description Wise is a global technology company, building the best way to move and manage the world’s money.

Full speed. As part of our team, you will be helping us create an entirely recent network for the world's money.

As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise’s mission of money without borders.

Salary: 6.7 LPA + RSU (Restricted Stock Units)

Hyderabad - Work from Office

Shift: Night Shift

Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

Meet performance targets across KPIs such as resolution rate, quality and handling time.

Follow security and data privacy procedures across all channels.

Take responsibility for your own learning and development through performance feedback, Wise’s Career Map and coaching from Team Leads.

Graduate in any discipline





- 2 years of customer service experience, with at least 2 years in a voice/inbound call role
- Excellent spoken and written English
- Proficiency with computers, CRM or ticketing tools, and working across multiple applications at once
- Willingness to work rotating shifts, weekends and holidays as per queue requirements

Experience in fintech, banking, payments or financial services support

Exposure to KYC, AML or fraud-related customer handling

Track record of meeting KPIs such as CSAT/quality scores and AHT

Experience supporting international customers across time zones

We're people building money without borders — without judgement or prejudice, too. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

Keep up to date with life at Wise by following us on [LinkedIn](#) and [Instagram](#).

📌 Customer Service Advisor - Night Shift - Work From (Hyderabad)
🏢 WISE
📍 Hyderabad