RWS is seeking an Enterprise Support Engineer to join a global team supporting mission-critical enterprise software for a host of blue-chip customers. We are looking for a highly analytical and articulate individual to work in a busy team providing high-quality technical support to internal and external users. The successful candidate will thrive in a challenging environment where they will be constantly gaining knowledge of RWS Language Technologies Solutions.

Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.

Interact with RWS customers via phone, e-mail and remote sessions

Ensure continuous monitoring and follow-up of customer issues so that they are resolved according to customer service level agreement timelines.

Demonstrate to and train end users on the various software applications

Quality technical support and ensuring customer satisfaction

Maintenance of support case status, including root cause, within Service Cloud

Skills & Experience

2 Years' experience in a technical support role supporting software applications and enterprise clients is preferable





Robust written and oral interpersonal and communications skills in English

SQL command/query experience essential (mainly SQL Server/Oracle, Mongo DB a plus)

Experience with networks (IP, TCP, firewalls, proxy servers) essential

Strong experience of supporting systems developed within the Microsoft .NET framework, preferably using C# (J2EE architecture experience a plus)

Good knowledge of common applications and file formats (DOCX, RTF, PPT, XLSX, HTML, XML and other DTP formats such as FrameMaker and InDesign)

Experience with ASP/ASP.NET, XML/XSL, WCF, Active Directory, IIS, Java, J2EE architecture, Application Servers would be advantageous

Knowledge of programming concepts and general ability to read code is advantageous (C#, Java) Education Level Required

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood , then you'll love life at RWS.

This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner , putting clients fist and winning together , to pioneer , innovating fearlessly and leading with vision and courage, to progress , aiming high and growing through actions and to deliver , owning the outcome and building trust with our colleagues and clients.

All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.

📌 Remote Technical Support Engineer (.NET) (Bengaluru)
🏢 RWS
📍 Bengaluru