POSITION DESCRIPTION JOB TITLE : Cashier GRADE : AM-II DEPARTMENT : Branch Banking LOCATION : Branch SUB-DEPARTMENT : TYPE OF POSITION : Full-time REPORTS TO : Branch Operation Manager REPORTING INTO NA
ROLE PURPOSE & OBJECTIVE
This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system
Business Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance. Take overall responsibility for cash handling function of the Branch such as: Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil Disburse cash against withdrawals requests and collect cash against deposit challan Collect repayments as per EMI schedule; maintain necessary entries in system Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer Interact with customers during disbursements and deposits,
understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan Service Quality Demonstrate superior customer service by providing courteous and productive solutions to their needs Escalate customer queries and grievances to competent authority in a timely manner Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner Educate customers to use alternate channels for deposit/withdrawal and inquiries Operations Count & check cash at the beginning & day end before vaulting Hold Branch's cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly Responsible for adherence to defined TAT for all transactions Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management Accounting and verifying the transaction for loan repayment Validate the authenticity of customers while cash withdrawal Check the accuracy of the cash deposit slips as per audit requirements Bank pass book updation in case of any transaction Process cash bundles for currency chest deposit with note slips Learning & Performance Maintain current knowledge of Ujjivan's products and services, applicable regulations and know your customer principles Complete certification programs organized by operations department Maintain adherence to training man-days/ mandatory training programs for self Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines
MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Educational Qualifications ~ UG – Any Graduation; preferably in Finance/Commerce subjects
Experience
Minimum 1-2 years in handling cash at volume
Should have exposure of making entries in financial modules/ERP
Should have experience in consolidating accounting data
Certifications
~ NA
Functional Skills
Cash handling/accounting skills
Prudent handling of cash with ability to detect fake notes
Systematic; meticulous and timely customer service
Sensitive to Customer Wait Time
Mandatory operating knowledge of computers
Relevant software skills (On-Job training to be provided)
Strong numerical skills
Multitasking ability
Behavioral Skills
Positive interpersonal skills
Customer service orientation
Listening and communication skills
Competencies
Execution
Managing Relationships
Customer Focus
KEY INTERACTIONS
INTERNAL
EXTERNAL
Regional operations team
Regional FCU officer
Service Quality executive
Neighboring banks
Cash management agencies
BC Agents
PREPARED BY: Priyanka Pal