POSITION DESCRIPTION JOB TITLE : Sales Manager-Semi Formal LAP GRADE : SM DEPARTMENT : MSME LOCATION : Branch SUB-DEPARTMENT : Business TYPE OF POSITION : Full time REPORTS TO : Area Business Manager/Circle Business Manager - LAP REPORTING INTO Portfolio Relationship Manager
ROLE PURPOSE & OBJECTIVE
As Sales Manager, he or she will be responsible for achieving Business targets and managing healthy Portfolio, by ensuring timely repayments and controlling customer exits.
This role seeks to drive business volume through the Direct Sales Agent (DSA) channel.
SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
Monthly Business volume as per the business target, average monthly productivity of 40 – 75 lacs
X-Bucket Collections as per defined norms
Insurance cross-sell coverage on 100% of customers
Family SA and Business CA sourcing
Coordination with Credit Manager for case approval and CAD and Operations for case disbursement.
Maintains Daily sales report and sharing with supervisor.
Maintains DSA tracker for pay-out processing
KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established
Identification and development of DSA channel, around the defined distance of the Sitting Hub
Provides regular updates and training to DSA channel; Ensure payout to DSA are on time
Create Awareness in the market through direct and indirect marketing
Tracks competition in terms of rates, credit assessment, DSA payouts, marketing activities
Customer
Ensure customers are educated about all products/services offered by Ujjivan.
Ensure lower customer attrition by providing different products as per customer requirement.
Focus on lower TAT as per laid down standards.
Internal process
Ensure delinquency is within norms and does X-Bucket collection.
Ensure First time right (FTR) logins, Disbursement within TAT (Turn-around time), Collection of OTC, PDD
Learning & Performance
Ensure that self is up to date on all relevant circulars and all products/services offered in the Branch
Ensure adherence to training man-days/ mandatory training programs for self
Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self
Bike or scooter with smart phone is mandatory for the role
~ MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS
Educational
Qualifications
~ Any Graduate
Experience (Years and Core Experience Type)
2 – 4 years of experience in LAP or Mortgage sales
At least 1-year experience in semiformal segment
Certifications
NA
Other Requirement
~ 2-Wheeler & Android Smart Phone
Functional Skills
~ Familiarity with Excel
Behavioral Skills
Diligent
Willingness and ability to communicate with multiple people
Competencies
Dependability, Attention to detail