Act as the single-point-of-contact for assigned customer accounts; Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline:

provide timely and informative responses as per the Service Level Agreement.

Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.

Maintain accurate records of all internal and external interactions in the appropriate database/system.

Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

Knowledge of Quality Management Systems.

Support Supervisor with hosting customer visits at local facility.

Understand Customer Order Management policies, procedures and metrics.

Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

Participate in/lead process improvement projects.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Customer focus - Building robust customer relationships and delivering customer-centric solutions.





Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.

describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience

Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.

Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Experience

Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Shift Time: Rotational Night Shift

Candidates must be willing to work in Rotational Night Shifts

Strong communication skills, must be fluent in English

Work Mode: Hybrid( 2 days Remote, 3 days in office)

Job Supply Chain Planning

Job Type Office

Relocation Package No

📌 Client Management Specialist (Hybrid) (Pune)
🏢 Cummins India
📍 Pune