Urban Services Programme Head Executive leadership | Public services | Independent assessments
Short-term | 3-4 months
We are inviting applications from senior urban-services professionals to lead a time-bound assessment and improvement-planning programme. This position brings together on-ground verification, operations analysis, technical planning and digital evidence systems to support informed decisions by public-sector leadership.
Build the programme architecture. Translate a multi-area, 90-day assignment into an inception sprint, fieldwork calendar, interim review, draft synthesis and final submission. Establish clear dependencies, owners, escalation points and milestones across all specialist and field teams.
Make sure the programme tests reported service performance against field proof. Oversee household and business samples, waste-transfer measurements, high-volume generator checks, GPS-based fleet reviews, facility-status verification and complete area-by-area coverage.
Guide the analysis of four-stream separation, collection reliability, public-space waste accumulation, difficult-to-serve neighbourhoods and infrastructure shortfalls. Translate verified gaps into a coherent master plan and localised plans with achievable monthly service targets.
Review plant, fleet and financial gaps. Bring together assessments of transfer sites, recovery and treatment capacity, fleet requirements, capital infrastructure needs, costs per tonne, user-fee trends, staffing systems and awareness expenditure, ensuring that proposed resource needs reconcile with the baseline.
Oversee provider and contract monitoring. Ensure private service operators are assessed consistently on approved operating routes, vehicle tracking, crew deployment, service records and contractual performance measures. Sponsor an exception log and a concise format for monthly management reviews.
Steer route and territory planning.



Check that current collection paths are corroborated by location traces and physical observation, that priority areas receive workable primary and secondary route redesign, and that recommendations align with fleet capacity and receiving facilities.

Urban Services Programme Head
Delivery, quality and collaboration
Connect the digital and analytical outputs. Ensure the geospatial evidence repository, locality scorecards, live management dashboard, facility information portal and mobile workflows tell one consistent story. Review the structure of executive indicators for a future integrated monitoring room.
Keep this diagnostic assignment separate from contract-award decisions, service operations and procurement drafting.
Provide direction on community communication. Use observed participation and separation gaps to inform outreach priorities, resident segments, communication channels and measurable behavioural goals; guide strategy, rather than undertaking a public campaign as an operating service.
Check that validated records, maps, plans, technical documentation and software administration materials are accepted and transferred. Arrange a workable continuity plan for post-project access to the management platform.
What you will help deliver
Integrated work plan, governance routines, programme risk register and weekly leadership reviews.
Consolidated service-gap assessment, sequenced master/local plans and evidence-based resource priorities.
Accepted management presentations, operator-performance summaries and coordinated specialist outputs.
Quality-reviewed final submissions, information transfer and executive briefing materials.
Postgraduate qualification in Engineering, Planning, Setting or Management.
At least 15 years in urban services, including a minimum of 8 years dedicated to municipal solid waste systems.
Leadership of at least one city-level waste-service assessment, plan or programme for an urban population of 10 lakh or more.
Senior consulting leaders or programme heads able to direct multidisciplinary teams and communicate with public-sector decision-makers.

📌 Head of Consultancy Services (Delhi)
🏢 Human Matrix
📍 Delhi