We are hiring a Group Lead – Employee Benefits Operations in Pune to head the Employee Benefits line of business , covering travel claims processing and reimbursements for the India market . You will review claims for correctness and completeness, guide a team of processors, act as the single point of contact for stakeholders, and keep SLAs and KPIs on target. The role suits a senior skilled from a finance and accounting (AP/AR) or HRO background with 10 to 12 years of experience , including managerial experience leading a team of 25 to 40 . It is a day shift (9 AM to 6 PM IST) role with a salary of up to ₹17 LPA .
Key responsibilities
- Lead the Employee Benefits line of business
- Review claims processed by the team for correctness and completeness
- Act as SPOC for stakeholders, answering queries and giving regular updates
- Guide the team of processors and oversee their performance
- Analyse claims to find trends, detect potential fraud and identify improvements
- Handle escalations promptly
- Publish performance reports and metrics to leadership
- Maintain process documentation and cross-skill team members
- Make sure SLAs and KPIs are consistently met
Required qualifications and experience
- 10 to 12 years of experience (the draft also says 10 to 15) in client management in a finance and accounting or HRO background, including claim reimbursements, especially travel claims
- 3 to 4 years minimum as a manager , leading a team of 25 to 40
- Finance and accounting background (AP/AR) and AP/AR reconciliation knowledge
- Commerce graduate , with CA Inter passed as the minimum qualification
- Experience in MS Office, advanced MS Excel and SAP
- Solid communication, analytical and problem-solving skills
- Able to work under pressure and meet timelines
- Collaborative and customer-focused
Job details
Role
Group Lead – Employee Benefits Operations
Domain
AP/AR reconciliation, employee travel claims and reimbursement (India)
Location
Pune
Experience
10 to 12 years
Band
BPO 5
Salary
Up to ₹17 LPA
Shift
9 AM to 6 PM IST
Why join
- Lead a large employee benefits operations team
- Salary of up to ₹17 LPA
- Day shift, with no night work
- Direct stakeholder and leadership exposure
- Clear path to senior operations leadership
📌 Group Lead Employee Benefits Jobs Pune | Claims | Up to 17 LPA
🏢 Gratitude
📍 Pune
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