We are looking for candidates who have 4-10 years of experience in Darwin technologies tool , with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform. The ideal candidate will have exceptional operational knowledge of Darwin (Optional) , robust project management skills, experience in international benefits , and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.
Key Responsibilities:
Benefits & Payroll Operations:
o Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
o Monitor integration failures and coordinate with vendors for resolution.
o Support and own the Process Manager in Darwin box to mark payroll completion.
o Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.
Annual & Ad hoc Benefits Management:
o Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).
o Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.
Reporting & Analysis:
o Generate, analyze,
and publish benefits reports with key statistics on a periodic basis.
o Ensure accuracy and structured reporting to internal stakeholders and clients.
Required Skills & Experience:
Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional
Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job)