About ROBUST
ROBUST is an Indian pet care brand with over 25 years in the market. We make pet food, treats, grooming, cleaning and accessory products, and sell them across India and to export markets including Nepal, the Gulf, Africa and Asia. We’re a small, growing, family-run team that works on clear systems, and we’re looking for someone who enjoys bringing people and work together.

About the role
You’ll work directly with the Founder as his right hand, and every day with our operations team (accounts, sales, production, inventory and dispatch). Your job is to make sure the work the Founder delegates actually gets done on time, by working closely with the team, not around it.

What you’ll do

- Manage the Founder’s calendar, meetings, follow-ups and daily task list
- Coordinate with department heads on delegated tasks and track them to completion
- Run order coordination in our order-to-delivery process (Google Sheets based)
- Follow up with clients on payments by phone, WhatsApp and email
- Maintain trackers in Google Sheets and share daily and weekly updates
- Draft emails, messages and simple documents for clients, vendors and partners
- Handle office admin, vendor follow-ups and travel bookings

What we’re looking for

- 1–3 years in a coordinator, executive assistant or back-office role. Freshers with strong communication skills are welcome.
- Warm, respectful and humble with people at every level,



from the floor team to clients
- Comfortable speaking Hindi with the team and writing clear, professional English emails
- Organised and reliable: you follow up without being reminded
- Comfortable with Google Sheets, Gmail and WhatsApp
- A team player who prefers solving problems through conversation rather than escalation

Nice to have

- Experience in an SME, FMCG or trading business
- Basic knowledge of invoicing or payment follow-ups

Why join us

- Work directly with the Founder and learn how a growing business is run
- A clear role, with systems and training from day one
- Fixed hours: Monday to Saturday, 9:30 AM – 6:00 PM, Sunday off
- Office near Rajouri Garden Metro
- Real responsibility and growth as the company expands

To apply
Send your CV with a short note (3–4 lines) answering:
“Tell us about a time you had to get work done through someone senior to you.”
Applications without this note will not be considered.

Pay: ₹16,500.00 - ₹21,000.00 per month

Application Question(s):

- Can you work Monday to Saturday, 9:30 AM – 6:00 PM, at our office in Rajouri Garden?
- Are you comfortable writing skilled emails in English and speaking Hindi with the team?
- In 3–4 lines, tell us about a time you had to get work done through someone senior to you.

Work Location: In person

📌 Executive Assistant & Coordinator (Rajouri Garden)
🏢 Sernea Global Products (Robust Pet Care)
📍 Rajouri Garden