Role: Technical Architect – Zendesk

Experience: 8+ Years
Location: Remote / Hybrid (Bangalore Preferred)
Shift: US Shift (6:30 PM Onwards)
Joining: Immediate Joiners Only

Job Summary

We are looking for an experienced Technical Architect with strong expertise in Zendesk platform architecture, implementation, customization, and integrations. The ideal candidate should have hands-on experience designing scalable Zendesk solutions, integrating enterprise applications, and leading end-to-end technical delivery.

Key Responsibilities

Platform Architecture & Design

- Own end-to-end architecture and design of Zendesk products, including Support, Chat, Guide, and Talk.
- Define platform best practices, governance, and scalable design standards.
- Translate business requirements into functional and technical solutions.

Integration & Automation

- Design and implement integrations between Zendesk and external platforms such as Salesforce, Slack, Jira, and ServiceNow.
- Work with REST APIs, webhooks, JSON, and middleware tools such as Workato, Zapier, MuleSoft, and Dell Boomi.
- Build and maintain automation flows, triggers, and custom workflows.

Project Leadership

- Lead technical discovery and requirement-gathering sessions with stakeholders.
- Drive end-to-end implementation and delivery of Zendesk initiatives.
- Collaborate with developers, administrators, business teams, and external vendors.

Optimization, Security & Compliance

- Audit and optimize Zendesk performance, configurations, and user experience.
- Develop analytics and reporting dashboards to track business KPIs.
- Ensure data security, privacy,



and compliance with standards such as GDPR and HIPAA.
- Manage role-based access controls and maintain platform integrity.
- Stay updated with Zendesk releases, applications, and new features.

Mandatory Skills & Qualifications

- 8+ years of overall IT experience.
- Immediate joiners only.
- Minimum 5+ years of hands-on Zendesk experience as a Technical Architect, Developer, or Administrator.
- Strong expertise in Zendesk architecture, implementation, customization, and integrations.
- Proficiency in REST APIs, JSON, webhooks, and middleware integration tools.
- Good understanding of CRM, ticketing systems, ITSM processes, and customer support operations.
- Experience managing end-to-end delivery in Agile environments.
- Excellent communication, stakeholder management, and problem-solving skills.

Positive-to-Have Skills

- Zendesk Certified Administrator or Architect certification.
- Knowledge of JavaScript or Python scripting.
- Familiarity with ITIL frameworks and enterprise IT operations.
- Experience integrating Zendesk with analytics platforms, data platforms, or AI/ML services.

Ideal Candidate Profile

- Comfortable working in a fast-paced and evolving business environment.
- Able to independently manage complex technical assignments and multiple workstreams.
- Strong planning, prioritization, and decision-making skills.
- Excellent verbal and written communication skills.
- Ability to influence stakeholders and collaborate with cross-functional teams.
- Self-motivated team player with strong ownership and accountability.

Pay: ₹2,800,000.00 - ₹3,500,000.00 per year

Experience:

- Zendesk: 5 years (Required)

Work Location: Remote

📌 Technical Architect – Zendesk (India)
🏢 NTECH IT SOLUTIONS PRIVATE
📍 India