We're currently seeking Process Associates to join our International Voice & Non-Voice Support team. If you have excellent communication skills and a passion for delivering exceptional customer service, seize this prospect to grow with us!

Perks:

- Fixed Night Shifts
- 5-Day Work Week
- Chance to collaborate with US-based clients
- Freshers welcome with comprehensive training provided

Eligibility:

- Exceptional English communication skills (both verbal and written)
- Graduates (B.Tech, BCA, MCA, MBA, BBA, or 3-year diploma)
- Freshers and experienced candidates are encouraged to apply

Key Responsibilities:
Voice:

- Address customer queries via calls and chat
- Assist US clients with technical or account-related issues
- Accurately document all customer interactions
- Adhere to company processes and quality standards
- Collaborate effectively with team members

Non-Voice:

- Manage global client interactions focused on financial documentation and data management
- Ensure meticulous attention to detail and data accuracy




- Proficiency in written English communication is essential
- Graduates from any discipline (B.Tech, BCA, MBA, etc.) are eligible
- Freshers and experienced candidates are welcome

Your Role:

- Manage backend invoicing and documentation processes
- Coordinate with US clients on billing-related tasks
- Maintain detailed records to uphold data integrity
- Collaborate closely with internal teams to resolve any discrepancies

Take the next step in your career and join our high-performing international team! Apply now to be part of our exciting journey.

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

- English (Preferred)

Shift availability:

- Night Shift (Preferred)

Work Location: In person

📌 Process Associate-US Process (India)
🏢 Terrasparq Tech
📍 India