Key Responsibilities Platform Monitoring & Administration Perform day-to-day administration of Ping Authorize environments. Monitor authorization service health and policy evaluation performance. Monitor policy execution success rates and authorization transactions. Review platform alerts and operational dashboards. Support uptime and stability of authorization services. ________________________________________ Incident & Problem Management Provide L2/L3 operational support. Investigate and resolve: o Authorization failures o Policy evaluation errors o Access denial issues o Policy deployment failures o Integration failures o Attribute retrieval issues o Token validation issues Support priority incident management activities. Perform Root Cause Analysis (RCA) for recurring issues. ________________________________________ Policy Operations Support Support deployment and lifecycle management of authorization policies. Validate policy changes before production implementation. Monitor policy execution results. Support rollback activities when policy issues occur. Assist business and development teams during policy testing and validation. ________________________________________ Attribute & Decision Service Support Monitor availability of attribute sources.
Investigate attribute synchronization and retrieval issues. Support policy decision point (PDP) services. Troubleshoot authorization decision failures. Ensure successful communication between authorization services and integrated applications. ________________________________________ Application Onboarding Support Support onboarding of applications to the CABAC platform. Validate policy integrations. Coordinate testing activities with application teams. Assist in onboarding reviews and production cutovers. Support API authorization integrations. ________________________________________ Security & Compliance Support implementation of authorization governance controls. Participate in security reviews and compliance assessments. Assist in entitlement and authorization investigations. Maintain audit evidence and operational records. Support GDPR and security compliance initiatives. ________________________________________ Change & Release Management Participate in CABAC release activities. Validate authorization services during deployments. Execute change implementation procedures. Support patching and maintenance windows. Maintain rollback plans and operational readiness checklists. Mandatory Skill: