Customer Acquisition & Business Development

- Identify potential customers and Joint Liability Groups (JLGs) in assigned locations.
- Conduct village surveys and customer enrollment activities.
- Source current microfinance loans as per business targets.
- Generate customer referrals and expand market penetration.
- Promote the organization's products and services within the community.

Group Formation & Customer Engagement
- Form and manage Joint Liability Groups (JLGs).
- Conduct center meetings and educate customers about loan products, repayment schedules, and company policies.
- Build and maintain strong relationships with customers and community leaders.
- Ensure high customer satisfaction and retention.

Loan Processing
- Collect customer applications and required documentation.
- Conduct customer verification and field investigations.
- Assess customer repayment capacity and business activities.
- Coordinate with credit and operations teams for loan processing and disbursement.





Collections & Portfolio Management
- Ensure timely collection of loan installments.
- Monitor overdue accounts and follow up with delinquent customers.
- Maintain portfolio quality and minimize PAR (Portfolio at Risk).
- Take corrective actions to control delinquency and prevent defaults.

Compliance & Risk Management
- Ensure adherence to company policies, RBI guidelines, and operational procedures.
- Perform KYC verification and maintain proper documentation.
- Identify and report suspicious or fraudulent activities.
- Maintain confidentiality and ethical business practices.

Reporting & Administration
- Maintain accurate customer and collection records.
- Submit daily activity, collection, and business reports.
- Update customer information in the system regularly.
- Participate in branch meetings, training sessions, and business reviews.

📌 Relationship Manager - MF (Mondha)
🏢 equitas small finance bank
📍 Mondha