- Conducts regular Banquets communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
- Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Qualifications
- Min Degree in Hospitality with at least 5 - 7 years of Banquets experience.
- At least 1 - 2 years in similar position.
- Positive Communication and Leadership skills to lead the team
- Preferably from a Branded hotel background.