Role Overview: We are looking to hire a proactive and customer-focused Executive / Sr. Executive - Customer Relationship Management to manage customer interactions, address queries and provide effective solutions to client concerns. The ideal candidate will be responsible for ensuring a seamless customer experience by resolving issues promptly, building strong client relationships and offering exceptional support through clear communication and problem-solving skills. Key Responsibilities: ● Handle inbound customer calls and respond promptly to client queries ● Address clients’ concerns effectively by providing accurate information and resolving issues in a professional and timely manner. ● Build and maintain strong relationships with clients by ensuring a high standard of customer service and support to ensure enhanced customer satisfaction. ● Coordinate with internal teams to resolve client concerns and ensure smooth communication between customers and the company.
● Maintain detailed records of customer interactions, feedback and resolutions for effective tracking and service improvement. ● Contribute to creating a seamless and positive customer experience through strong communication, problem-solving and relationship management skills. Qualifications: ● Bachelor's degree or equivalent experience in a relevant field. ● 2 to 4 years of prior industry-related customer relationship management experience. ● Solid communication and interpersonal skills. ● Understanding of finance and related terminology. ● Proficiency in English, Hindi and regional language.
Role Details:
● Industry Type: Financial Services / Advisory / Banking / Insurance
● Employment Type: Full Time, Permanent
● Shift: 9:30 AM - 6:30 PM (Work from Office)
● Working Days: Monday to Saturday (2nd and 4th Saturdays off)