JOB DESCRIPTION Part I Role Sr. CSR Department Retail Operations Band Executive Grade A4 Designation Sr. Assistant Education Graduation Experience 1 – 3 years of experience in sales, preferably retail Location Stores Reports To Concept Manager Supervises None Date of Last Update 05-02-2019 Approved By Head Retail Operations Role Summary Implement the retail SOPs and provide a seamless customer shopping experience to deliver on the sales for the store Summary of Role Responsibilities • Drive the sales budgets and sell thru for the assigned brands • Provide feedback on product performance of the previous season to the relevant stakeholders • Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store (including omni channel SOPs and processes) • Implement and maintain the planogram as per the defined guidelines • Receive, maintain and handover stock as per the defined process • Take required actions to control shrinkage and damage as per defined norms • Implement the recommended actions with reference to quick moving and slow moving ranges • Adhere to the defined standards of customer service • Communicate the marketing promotions as per defined guidelines • Share feedback on the marketing promotions for necessary actions • Provide support to the floor staff to deliver on the job Part II Key Job Responsibilities Sales • Drive the sales budgets and sell thru for the assigned brand • Review the brand sales achievement versus the budgets and take required actions • Provide feedback on product performance of the previous season to the supervisor Store Operations • Adhere to the retail SOPs, retail standards, floor hygiene standards and processes for the store (including omni channel SOPs and processes) • Implement and maintain the planogram as per the defined guidelines • Upload planogram pictures in Wooqer as per agreed timelines • Share planogram feedback with the supervisor and implement approved corrective actions • Implement the VM guidelines with reference to usage of right fixtures, relevant stickers, hangers etc. • Undertake visits to the competition and share information on products and activities of competition • Provide support in driving the no cashier model by assisting in the cashiering process when required Stock Management • Receive stock as per the stock inward process and report discrepancies • Pick and handover the stock as per the stock outward process • Implement the perpetual inventory and global count process to identify shrinkage • Take required actions to control shrinkage as per defined norms • Report stock loss due to theft and negligence (internal or external) • Track and ensure all stock carry the right barcode, price tags and security tags • Identify the damaged stock on the floor and take required actions Customer Service • Adhere to the defined standards of customer service (Greet, Engage and Convert)



• Understand the concerns highlighted in the mystery audit report findings and implement the recommended corrective actions • Communicate the marketing promotions as per defined guidelines • Share feedback on the marketing promotions for necessary actions People Management • Provide support and guidance to the CSRs to deliver on the job (on products, merchandising, stock mix, option plan etc.) • Monitor and report the brand staff availability to the supervisor as per defined timelines Part III Key Result Areas (KRAs) Finance • Achieve top line for the brands as per budgets • Control shrinkage, damage & expiry Customer • Mystery audit • Ensure excellent customer service • Achievement of customer service TATs (APL and APM concepts) Process • Planogram & retail standards adherence • Grooming, attendance & punctuality People • Values and CREATE behaviors • Developing self Part IV Competency Framework Domain Competencies Functional Competencies Behavioral Competencies • Product and Market Knowledge • Process Knowledge • Inventory Handling • Marketing and Promotions • Cashiering Process • Passion For Results • Attention To Detail • Numerical Ability • Planning • Problem Solving • Collaboration • Customer Centricity • Communication • Developing Self

📌 Lifestyle-Operations-Velachery Phonix Market City LS-CSR (South India)
🏢 Landmark Group
📍 South India