Collections & Recovery

- Follow up with customers for timely repayment of Microfinance (MF) loans.
- Manage delinquent accounts and reduce portfolio at risk (PAR).
- Conduct field visits for collection of overdue installments.
- Negotiate repayment plans with customers facing financial difficulties.
- Ensure achievement of monthly collection and recovery targets.

Customer Relationship Management
- Maintain positive relationships with borrowers and group members.
- Resolve customer queries and disputes related to loan repayments.
- Educate customers regarding repayment obligations and financial discipline.
- Ensure high customer satisfaction while maintaining collection efficiency.

Portfolio Monitoring
- Track overdue accounts and prioritize collection efforts.
- Prepare daily, weekly, and monthly collection reports.




- Monitor collection trends and identify high-risk accounts.
- Escalate critical delinquency cases to higher authorities when required.

Compliance & Risk Control
- Adhere to RBI regulations, company policies, and collection practices.
- Ensure ethical and skilled conduct during collection activities.
- Verify customer information and update records regularly.
- Maintain proper documentation of collection activities and customer interactions.

Coordination
- Coordinate with Branch Operations, Credit, and Sales teams for account resolution.
- Support audit and compliance requirements related to collections.
- Participate in branch reviews and collection meetings.

📌 Relationship Manager - MF Collections (Nagpur)
🏢 equitas small finance bank
📍 Nagpur