About the Company

HCLTech is Hiring for OTC Collection, & Cash Apps Process with SAP Tool Experience Chennai

Interested Kindly share your CV with mentioned Details below

Total Years of Exp:

Current CTC:

Expected CTC:

Notice Period:

Email ID : [HIDDEN TEXT]

Experience Required: 3-9 Years (only eligible)

Note: Irrelevant exp cannot be hired (Freshers Not Eligible)

Shift: US Shift

Notice Period: Immediate to 45 days

About the Role

We are seeking a highly motivated OTC Collections, Cash Application to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain solid customer relationships while achieving collection targets.

Responsibilities

- Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
- Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
- Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
- Investigate and resolve payment delays, disputes, and deduction issues.




- Maintain accurate documentation of all customer interactions in ERP/collection tools.
- Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
- Meet collection targets, DSO goals, and productivity metrics.
- Escalate high-risk delinquent accounts as per defined procedures.
- Provide excellent customer service while maintaining a professional collection approach.
- Ensure compliance with company policies and client-specific requirements.

Qualifications

3-9 years of experience in OTC Collections, , Cash Apps.

Required Skills

- Excellent verbal and written communication skills in English.
- Good negotiation and customer handling skills.
- Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
- Ability to work with ERP systems such as SAP, or similar platforms.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Excel and Outlook.

Preferred Skills

- Experience in handling customer disputes and negotiations.

📌 HCL is hiring for OTC Collection, Cash Apps with SAP Tool Experience Chennai
🏢 HCL TechBee
📍 Chennai