Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Network Operations & Service Management
Valuable to have skills : SD-WAN Implementation
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operating procedures and models to maintain service stability and ensure high-quality support. Daily activities include monitoring system performance, troubleshooting network and application problems, and coordinating with various teams to uphold seamless infrastructure operations.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
- Monitor infrastructure health and proactively identify potential issues to minimize downtime.
- Support junior team members by providing guidance and knowledge sharing to enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Operations & Service Management.
- Good To Have Skills: Experience with SD-WAN Implementation.
- Strong understanding of network protocols, infrastructure components, and service management frameworks.
- Ability to analyze and troubleshoot complex network and system issues effectively.
- Familiarity with monitoring tools and incident management systems to ensure service continuity.
- Experience in coordinating cross-functional teams to implement infrastructure changes and upgrades.
Additional Information:
- The candidate should have minimum 5 years of experience in Network Operations & Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru
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