Make your mark modernizing payments operations through scalable design and deliveryâ€strengthening controls, elevating client outcomes, and expanding your career.

As a Vice President in Commercial Investment Banking Operations, you combine hands-on payments expertise with transformation, solution design, and delivery capabilities to drive change from requirements through implementation. You lead end-to-end initiatives that improve operational efficiency, strengthen controls, and enhance the client experience across payments. You partner across cross-functional teams in an inclusive setting that values diverse perspectives, collaboration, and well-controlled execution.

Job Responsibilities:

- Orchestrate end-to-end operations transformation, design, and delivery initiatives across payments, from requirements and solution design through implementation and operational readiness
- Architect scalable operating models, processes, and solutions that improve operational efficiency, controls, and client experience
- Translate operational needs into clear business and functional requirements, partnering with product and technology teams through design, testing, and implementation
- Deliver operational solutions and projects by managing timelines, dependencies, risks, blockers, and change readiness
- Evaluate operational impacts of new products and enhancements, ensuring operations requirements, risks, and controls are embedded in the solution




- Identify opportunities for process simplification, automation, and continuous improvement, and implement practical improvements
- Align stakeholders and decision-making across operations, product, technology, controls, and other functional partners

Required qualifications, skills, and capabilities:

- Bring 5+ years of experience in payments operations, operations transformation, design and delivery, or a relevant change domain
- Demonstrate hands-on payments operations knowledge, including SWIFT, payment flows, messaging, exceptions, and operational servicing
- Deliver operational solutions from requirements through implementation
- Manage projects and stakeholders across operations, product, and technology teams
- Improve processes to increase operational efficiency and support controlled change
- Communicate clearly using strong analytical and problem-solving skills across complex stakeholder groups

Preferred qualifications, skills, and capabilities:

- Apply knowledge of ISO 20022, cross-border payments, and correspondent banking
- Leverage understanding of the product development life cycle, operational design, testing, implementation, and data analytics
- Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

📌 Payments Operations Transformation - Vice President (Mumbai)
🏢 JP Morgan Chase
📍 Mumbai