Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Specialist

Qualifications: BCom/Bachelor’s degree with Finance specialization
Years of Experience: 7 to 11 years

About Accenture

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Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do? • Collections is responsible for overseeing collections operations, driving cash collection performance, managing team productivity, and ensuring timely resolution of customer payment issues. The role involves stakeholder management, process governance, coaching team members, and implementing strategies to improve cash flow and reduce overdue receivables.

- Key Responsibilities
- Operations Management
- Manage daily collections activities and ensure achievement of collection targets.
- Monitor accounts receivable aging and prioritize high-risk accounts.
- Drive reduction of overdue balances and improve Days Sales Outstanding (DSO).
- Review collection activities, escalations, and dispute resolution to ensure timely closure.
- Bachelor s degree in Finance, Accounting, Commerce, Business Administration, or related field.
- Strong understanding of collections, dispute management, cash application,



and credit management.
- 7 to 10 years of experience in Accounts Receivable, Collections, or Order-to-Cash operations.
- Experience with ERP platforms such as SAP, Oracle, Dynamics, or similar systems.

What are we looking for? • Primary skill - Collections Processing - P1

- People Leadership
- Collections & Receivables Management
- Stakeholder Management
- Financial & Operational Analysis
- Process Improvement & Automation
- Customer Relationship Management
- Decision Making & Problem Solving
- Communication & Influencing Skills Team Productivity and Utilization
- SLA Compliance
- Dispute Resolution Turnaround Time
- Customer Satisfaction Scores
- Process Compliance and Audit Results.
- Lead, coach, and develop a team of Collection Analysts and SMEs.
- Conduct performance reviews, provide feedback, and support career development.
- Manage workforce planning, resource allocation, and productivity monitoring.
- Facilitate knowledge-sharing sessions and process training.

Roles and Responsibilities: • In this role you are required to do analysis and solving of moderately complex problems.

- May create recent solutions, leveraging and, where needed, adapting existing methods and procedures.
- The person would require understanding of the strategic direction set by senior management as it relates to team goals.
- Primary upward interaction is with direct supervisor.
- May interact with peers and or management levels at a client and or within Accenture.
- Guidance would be provided when determining methods and procedures on new assignments.
- Decisions made by you will often impact the team in which they reside.
- Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
- Please note that this role may require you to work in rotational shifts

📌 Order to Cash Operations Specialist (Chennai)
🏢 Accenture
📍 Chennai