We are seeking a warm, welcoming, and organized Front Office Assistant for our premium resort in Wayanad. As the first point of contact for our guests, you will play a crucial role in creating a memorable first impression. You will manage the entire guest journey from check-in to check-out, handle reservations, process billing, coordinate seamlessly with housekeeping and food & beverage teams, and ensure every guest receives exceptional, personalized hospitality.

Key Responsibilities1. Guest Check-In & Check-Out Operations

- Welcoming Guests: Greet arriving guests with traditional warmth, manage registration formalities, verify identification documents (Passport/Aadhaar as per government norms), and coordinate bellboy assistance for luggage.
- Room Allocation: Assign rooms based on guest preferences, bookings, and availability while prioritizing VIPs and early arrivals.
- Departure Processing: Handle smooth check-outs, settle guest folios, process cash/card/UPI payments, and gather initial feedback regarding their stay.

2. Reservations & Communications

- Inquiries & Bookings: Handle phone, email, and WhatsApp reservation inquiries, explaining resort amenities, cottage types, and seasonal packages.
- Channel Management: Update room availability and rates across hotel Property Management Systems (PMS) and coordinate with Online Travel Agency (OTA) extranets.
- Guest Communication: Answer phone calls promptly, route messages accurately, and assist guests with local travel directions, sightseeing recommendations, and activity bookings (e.g., trekking, plantation visits).

3. Cross-Departmental Coordination

- Housekeeping Liaison:



Communicate real-time room status updates (clean, dirty, inspected) to the Housekeeping department to ensure fast room turnovers.
- Maintenance & F&B; Support: Log maintenance requests immediately for any room issues and coordinate with the restaurant team regarding meal plans, dietary preferences, or special dining requests.
- Guest Requests & Feedback: Handle special requests (extra beds, anniversary arrangements) and resolve minor guest complaints with empathy and promptness.

4. Shift Management & Cash Handling

- Cashiering: Maintain accurate cash drawers, balance daily shift collections, and reconcile credit card and digital payment transactions (UPI/POS).
- Handover Reports: Prepare detailed shift handover logs, documenting pending tasks, special guest arrivals, and any incidents for the incoming shift.

Requirements & Qualifications

- Experience: Minimum 1 to 3 years of front office or guest relations experience in a hotel, resort, or hospitality setting (experience in Kerala tourism or hill-station properties is a plus).
- Education: Diploma or Degree in Hotel Management (HM) or a graduation degree in any discipline.
- Languages: Professional fluency in English and Malayalam is mandatory; proficiency in Hindi, Kannada, or Tamil is a solid asset.
- Core Competencies:
- Pleasant, polished, and customer-centric personality with excellent communication skills.
- Familiarity with hotel Property Management Systems (PMS) and basic MS Office proficiency.
- Ability to remain calm, patient, and efficient under pressure during peak check-in/check-out hours.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Front Office Assistant (Wayanad)
🏢 Bettersuites
📍 Wayanad