About the role:
Full-time role in IT Infrastructure and End-User Services, managing digital workspace operations for a global workforce. Combine endpoint administration with Level 1 network troubleshooting, identity administration and Tier 2 end-user support.

Key responsibilities:
- Configure Microsoft Intune policies, profiles and compliance baselines; deliver Windows Autopilot provisioning, device imaging, application packaging, silent deployments and Windows updates.
- Use ManageEngine Desktop Central for device inventories, configuration monitoring, software deployment, patching, vulnerability remediation and endpoint performance checks.
- Resolve Windows hardware, operating system and software issues; triage network alerts, connectivity failures and bandwidth issues, escalating complex faults to Tier 3 network teams.
- Support peripherals, docking stations, switches, cabling, video conferencing equipment and Microsoft Teams Rooms.
- Prioritise and resolve ServiceNow incidents within agreed SLAs; administer user accounts, passwords, groups and access in Active Directory and Microsoft Entra ID.
- Guide users, document SOPs, onboarding checklists and knowledge articles, and follow information security, endpoint compliance and data handling standards.

Requirements:
- 2–5 years of experience in endpoint administration, desktop engineering or IT service desk support.
- In-depth Windows 10/11 administration, including registries,



Device Manager and Group Policy.
- Practical Microsoft Intune and Windows Autopilot experience across cloud and hybrid device fleets; working knowledge of ManageEngine Desktop Central patching and asset tracking.
- Familiarity with virtual desktops such as Windows 365, Azure Virtual Desktop or Citrix.
- Working knowledge of Microsoft Entra ID, on-premises Active Directory and conditional access policies.
- Familiarity with endpoint protection tools such as CrowdStrike Falcon and corporate backup utilities; experience with Cisco AnyConnect and multi-factor authentication tokens.
- Strong Microsoft 365 administration and Outlook troubleshooting, including OST/PST repairs, profiles, shared mailboxes and add-ins.
- Hands-on Microsoft Teams audio/video hardware setup and peripheral integration.
- Understanding of IP addressing, subnets, DNS, DHCP, NAT, VPN tunnels and wireless protocols; ability to verify switch/router interface states and basic connectivity.
- Experience in structured ITIL environments using ServiceNow or comparable ticketing platforms.
- Customer-first attitude and strong verbal and written communication skills.

Interested in this role? Apply through this page or email your CV to [email protected]. Know someone who would be a positive fit? Share this job with them.

Pay: ₹300,000.00 - ₹600,000.00 per year

Work Location: In person

📌 IT Support Engineer (Chandigarh)
🏢 eXpertalent
📍 Chandigarh