WE ARE HIRING – GENERAL MANAGER (FMCG OPERATIONS)

Organization: Best Mummy Sweets & Cakes
Industry: FMCG | Food Manufacturing | Bakery & Retail
Job Location: Ramanathapuram, Tamil Nadu
Employment Type: Full time
Experience: 10–15 Years
Salary: Best in Industry (Based on Experience & Expertise)

About Us

Best Mummy Sweets & Cakes is one of the leading and fastest-growing food retail brands headquartered in Ramanathapuram, Tamil Nadu. Founded as a family-owned enterprise, the organization has grown into a trusted name with 17+ branches across the region, serving customers with premium cakes, traditional Indian sweets, bakery products, savory snacks, and innovative café offerings.

Since 1987, Best Mummy Sweets & Cakes has been committed to delivering exceptional quality, taste, hygiene, and customer service. By combining traditional recipes with modern production standards and retail practices, we have built a strong reputation as a preferred destination for celebrations, gifting, dining, and everyday indulgence.

Our success is driven by a passionate team dedicated to operational excellence, continuous improvement, and customer satisfaction. We foster a culture that values teamwork, integrity, innovation, and professional growth, providing employees with opportunities to learn, develop, and build rewarding careers.

Job Summary

We are seeking a highly experienced, dynamic, and results-driven General Manager – FMCG Operations to provide strategic leadership and oversee end-to-end business operations across manufacturing, retail branches, sales, supply chain, logistics, and administration.

The successful candidate will be responsible for driving sustainable business growth, operational efficiency, profitability, organizational development, and consistent customer experience across all business locations.

This senior leadership position requires exceptional business acumen, strong people management capabilities, and a proven track record of managing multi-location FMCG or food retail operations.

Key Roles & Responsibilities

- Strategic Business Management: Develop and execute business strategies aligned with organizational objectives, growth plans, and profitability targets.
- End-to-End Operations: Oversee factory production, retail branches, distribution, supply chain, and supporting business functions.
- Sales & Revenue Growth: Drive branch-wise and overall sales performance through effective planning, monitoring, and execution.
- Financial Performance: Monitor P&L;, EBITDA, budgets, operating expenses,



and cost optimization initiatives to improve profitability.
- Production Management: Ensure efficient production planning, capacity utilization, product availability, quality, and timely dispatch.
- Supply Chain & Inventory: Strengthen procurement, stock management, inventory accuracy, distribution efficiency, and vendor performance.
- Retail Operations: Standardize branch operations, customer service, merchandising, product presentation, and operational discipline.
- Cost & Wastage Control: Implement effective measures to reduce product wastage, stock variance, operational leakage, and unnecessary expenditure.
- Cross-Functional Leadership: Lead and coordinate Operations, Production, Purchase, HR, Finance, Logistics, Quality, Maintenance, and other departments.
- Performance Management: Establish and monitor departmental KPIs, KRAs, productivity standards, and accountability frameworks.
- Quality & Compliance: Ensure adherence to FSSAI regulations, food safety requirements, hygiene standards, SOPs, and applicable statutory obligations.
- Manpower Optimization: Improve workforce deployment, employee productivity, leadership capability, and organizational effectiveness.
- Business Expansion: Lead operational planning, infrastructure readiness, manpower deployment, and execution of new branch openings.
- Customer Experience: Drive customer satisfaction, complaint resolution, service improvements, and customer retention initiatives.
- MIS & Management Reporting: Conduct periodic business reviews, analyze operational data, and present actionable performance reports to top management.
- Continuous Improvement: Identify business risks, operational gaps, and process improvement opportunities while implementing corrective and preventive actions.

Educational Qualifications

- Bachelor's degree in Business Administration, Commerce, Food Technology, Engineering, or a related discipline.
- MBA in Operations Management, Business Management, Supply Chain, or Finance will be an added advantage.

Experience Requirements

- Minimum 10–15 years of progressive experience in FMCG, food manufacturing, food processing, bakery chains, or organized retail operations.




- At least 5 years of experience in a senior managerial or leadership role.
- Demonstrated experience in managing multiple branches, departments, and large operational teams.
- Proven ability to drive revenue growth, operational transformation, cost optimization, and profitability improvement.
- Experience in managing P&L; responsibilities and implementing performance-driven management systems.

Key Skills & Competencies

- Strategic Planning & Business Leadership
- FMCG Operations & Multi-Location Management
- P&L;, EBITDA & Financial Management
- Sales Growth & Business Development
- Manufacturing & Production Management
- Supply Chain, Procurement & Logistics
- Inventory Control & Cost Optimization
- Team Leadership & Manpower Productivity
- KPI, KRA & Performance Management
- Food Safety & Regulatory Compliance
- ERP, MIS Reporting & Data Analysis
- Problem-Solving & Decision-Making
- Communication & Stakeholder Management
- Business Expansion & Change Management

Preferred Candidate Profile

We welcome applications from accomplished professionals currently serving as General Manager, Head of Operations, Business Unit Head, Regional Operations Head, or equivalent senior leadership positions within FMCG, food manufacturing, bakery, food processing, or multi-location retail organizations.

Candidates should demonstrate strong commercial awareness, hands-on operational expertise, leadership maturity and the ability to build scalable, process-driven business operations.

What We Offer

- Opportunity to lead operations within a growing and established food retail brand.
- Senior leadership responsibilities with significant business impact.
- Exposure to manufacturing, retail operations, business expansion, and strategic management.
- Professional and collaborative working environment.
- Career advancement and leadership development opportunities.
- Competitive compensation aligned with experience and performance.

Equal Opportunity Employer

Best Mummy Sweets & Cakes is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace where all employees are treated with respect and provided equal opportunities for growth and development.

Benefits

- Cell phone reimbursement
- Flexible schedule
- Food provided
- Provident Fund

Pay: From ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Internet reimbursement
- Provident Fund

Work Location: In person

📌 General Manager (Ramanathapuram)
🏢 Best Mummy Sweet & Cakes
📍 Ramanathapuram