Date posted: November 10, 2026
Pay: ₹45,000.00 - ₹55,000.00 per month

Job description:

JOB TITLE: ASSISTANT MANAGER – Customer Support

LOCATION: BENGALURU

REPORTING TO: GAYATHRI / MANAGER – OPERATIONS

FUNCTION: PROPERTY MANAGEMENT OPERATIONS

ABOUT PROPERTYANGEL

PropertyAngel is a professional property management company managing residential properties for owners located across India and overseas. We act as the owner’s “Second Landlord,” managing the complete rental lifecycle—from tenant move-in and rent collection to maintenance, inspections and exits.

ROLE OVERVIEW

The Assistant Manager – Operations will supervise the day-to-day management of an assigned property portfolio and support a team of Account Managers and coordinators.

The role combines hands-on operational execution, customer communication, team supervision and coordination with multiple internal departments.

KEY RESPONSIBILITIES

Portfolio Operations

Monitor all activities relating to assigned vacant and tenanted properties.

Ensure timely completion of onboarding, move-ins, maintenance, inspections, renewals and exits.

Track rent, deposits, association payments, documentation and other pending property matters.

Ensure that owners and tenants receive regular updates without needing repeated follow-ups.

Review open tasks daily and follow through until closure.

Team Supervision

Guide Account Managers and coordinators in managing their assigned portfolios.

Conduct daily task reviews and follow up on overdue or high-priority matters.

Help team members draft clear and qualified customer communication.

Escalate risks and unresolved matters to the Operations Manager at the appropriate stage.

Support induction and training of new team members.





Customer and Escalation Management

Handle first-level owner and tenant escalations.

Speak with customers to understand concerns and propose practical solutions.

Coordinate with maintenance vendors, tenant acquisition, accounts and legal teams.

Ensure all commitments, discussions and resolutions are recorded in the company’s systems.

Process Compliance

Maintain accurate property, owner, tenant and contract information.

Ensure Zoho tasks and records are updated correctly and on time.

Follow operational checklists, approval processes and communication standards.

Identify recurring problems and recommend process improvements.

KEY PERFORMANCE INDICATORS

Timely closure of assigned tasks

Accuracy and completeness of system updates

Owner and tenant response times

Resolution of first-level escalations

Portfolio occupancy and vacancy follow-up

Customer retention and renewals

Team productivity and process compliance

Reduction in overdue and reopened tasks

REQUIRED EXPERIENCE AND SKILLS

5–6 years of experience in operations, property management, hospitality, customer service or a similar role.

Experience supervising a small team or coordinating work across multiple people.

Strong follow-up and execution skills.

Clear written and verbal communication.

Ability to handle demanding customers professionally.

Good attention to detail and comfort with documentation.

Working knowledge of CRM, ticketing or workflow-management systems.

Ability to prioritise multiple urgent requirements without losing accuracy.

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Manager (Bengaluru)
🏢 PropertyAngel
📍 Bengaluru