Experience: 5–6 Years
Salary: ₹35,000 – ₹45,000 per month
Budget: Up to ₹45,000 per month
Working Hours: 9:30 AM – 6:00 PM
Job Description
We are looking for an experienced Assistant Manager – CRM to manage the telecalling team, coordinate with the sales team, generate customer enquiries and improve sales conversions in the railway sector.
Key Responsibilities
- Supervise and manage the daily activities of the telecalling team and Business Development Executives (BDEs).
- Monitor daily calling targets of 30 calls per telecaller and 8 customer visits per BDE.
- Prepare monthly billing and collection plans and ensure targets are achieved.
- Monitor team performance, call quality and sales conversions.
- Guide telecallers in handling customer enquiries, negotiations and sales closures.
- Conduct daily morning meetings and maintain meeting records.
- Prepare and share daily, weekly and monthly performance reports.
- Coordinate with sales and operations teams for smooth customer handling.
- Monitor quotations,
pricing approvals and customer follow-ups.
- Track customer visits, payment collections and pending quotations.
- Maintain customer records and update lead details in the CRM system.
- Coordinate dispatch details with the back-office team.
- Monitor material delivery and coordinate with drivers and internal teams.
- Provide regular performance updates to management.
Requirements
- 5–6 years of experience in CRM, Sales Coordination or Sales Management.
- Experience in managing telecalling and field sales teams.
- Solid knowledge of customer relationship management and sales operations.
- Experience in billing plans, collection follow-ups and quotation management.
- Good communication, leadership and team management skills.
- Proficiency in MS Excel, reporting and CRM software.
- Experience in the railway industry or related sectors will be preferred.