ob Summary

The Customer Hub Executive is the first point of contact for patients and enquirers at Dr Sleep Qure. The role involves handling calls and messages, booking and confirming sleep study appointments, following up with patients, and coordinating with the sleep lab and field teams to give every patient a smooth and reassuring experience.

Key Responsibilities

- Handle inbound and outbound calls, messages, and enquiries from patients and doctors' offices
- Provide transparent information about sleep studies (PSG), CPAP/BiPAP therapy, and available services
- Book, reschedule, and confirm sleep study appointments, both lab-based and home-based
- Call patients before their study to explain preparation, do's and don'ts, and timings
- Follow up with patients after the study for report collection, therapy, and feedback
- Coordinate with sleep technicians, physicians, and the billing team to ensure smooth patient flow
- Update patient details, appointments,



and call outcomes accurately in the CRM or records
- Handle patient queries and complaints politely and escalate unresolved issues promptly
- Support ABMs and RBMs with referral and lead follow-up as required
- Maintain patient confidentiality and follow company policies
- Prepare daily and weekly call and appointment reports

Skills and Competencies

- Excellent verbal communication and a pleasant telephone manner
- Fluency in English and local languages (Tamil, Telugu, or Hindi preferred)
- Patience, empathy, and a patient-friendly approach
- Good listening, problem-solving, and follow-up skills
- Basic computer skills, including MS Excel and data entry
- Ability to multitask and keep accurate records

Pay: Up to ₹25,000.00 per month

Benefits:

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Hub Executive / Front office (Puducherry)
🏢 Dr Sleep Qure
📍 Puducherry