Retail Sales Officer - Jewellery Line Job DescriptionThe role of a Retail Sales Officer in the jewellery line involves a variety of responsibilities aimed at delivering exceptional customer service and achieving sales targets. Key responsibilities include:

- Sales & Customer Engagement: Welcome customers, understand their needs, and assist them in selecting jewellery. Achieve individual and showroom sales targets. Generate repeat business through excellent customer relationship management. Promote upselling and cross-selling opportunities. 1
- Jewellery Product Expertise: Demonstrate strong knowledge of gold, diamond, silver, platinum, and gemstone jewellery. Explain product specifications, purity, certification, making charges, and pricing details. Stay updated on current collections, designs, and industry trends. 1
- Customer Relationship Management: Build and maintain long-term customer relationships. Capture customer information and maintain records in the CRM system. Follow up with customers for purchases, deliveries, and special occasions.



Handle customer queries and concerns professionally. 1
- Store Operations & Inventory Management: Adhere to all store operating procedures, maintain accurate records of opening and closing stock, monitor inventory levels, and coordinate stock replenishment. Ensure products are displayed attractively and in compliance with visual merchandising standards. 1
- Feedback Management: Collect customer feedback and share insights with merchandising, retail operations, and related teams. Support initiatives aimed at improving customer satisfaction scores and store ratings. 1

The role requires a customer-centric approach, selling and communication skills, ability to interact with customers of diverse lifestyles, and integrity. It also demands a presentable and target-oriented attitude

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Retail Sales Officer (India)
🏢 TATA TANISHQ
📍 India