Job Description – Technical Operations Manager

Company: Radiance Facility Management Services Pvt. Ltd.
Location: Hyderabad
Department: Operations – Technical Services

Role Overview

We are looking for a proactive and result-oriented Technical Operations Manager to manage technical manpower sourcing, recruitment, deployment and day-to-day site operations.

The candidate will be responsible for ensuring adequate availability of skilled technical manpower, maintaining operational standards across client sites, resolving site-level issues and building strong professional relationships with clients and technical employees.

Key Responsibilities

1. Technical Manpower Sourcing & Recruitment

- Independently source and recruit technical manpower based on client and site requirements.
- Build and maintain a strong database of technical candidates.
- Coordinate interviews, candidate selection, documentation and onboarding.
- Ensure timely closure of manpower requirements.
- Source candidates for positions such as Shift Engineers, Electricians, HVAC Technicians, BMS Operators, DG Operators, Pump Room Operators, Plumbers and Multi-Technicians.
- Maintain a ready pipeline of skilled technical candidates to meet urgent requirements.

2. Site Operations & Management

- Handle day-to-day technical operations across assigned client locations.
- Ensure adequate manpower deployment and attendance at all sites.
- Conduct regular site visits and monitor employee performance.
- Ensure technical staff follow client requirements, safety procedures and operational SOPs.
- Monitor maintenance activities, breakdowns and preventive maintenance schedules.
- Identify operational gaps and take corrective action.
- Ensure smooth execution of technical services without affecting client operations.

3. Client Relationship Management

- Maintain strong and professional relationships with clients.
- Conduct regular client meetings and understand their operational requirements.
- Address client complaints, escalations and service-related concerns promptly.




- Provide regular updates on manpower deployment and operational performance.
- Build client confidence through consistent service delivery and effective communication.

4. Technical Staff Management

- Maintain good relationships with technical employees and site supervisors.
- Understand employee concerns and resolve issues related to attendance, deployment and workplace requirements.
- Monitor discipline, performance and retention of technical staff.
- Ensure employees receive proper guidance, support and coordination.
- Reduce absenteeism and employee attrition through effective engagement.

5. Reporting & Performance Monitoring

- Prepare daily and monthly operational reports.
- Monitor manpower requirements, deployment status and vacancies.
- Track pending recruitment requirements and ensure timely closure.
- Report operational challenges, client feedback and corrective actions to management.
- Monitor site performance and ensure agreed service standards are maintained.

Required Skills & Competencies

- Experience in technical facility management operations.
- Strong technical manpower sourcing and recruitment skills.
- Good knowledge of MEP operations and building maintenance.
- Excellent communication and client-handling skills.
- Strong team management and problem-solving abilities.
- Ability to manage multiple client locations.
- Good coordination, follow-up and reporting skills.

Key Performance Expectations

- Timely closure of technical manpower requirements.
- Minimum manpower shortages across assigned sites.
- Smooth and efficient site operations.
- High client satisfaction and effective complaint resolution.
- Better employee retention and engagement.
- Consistent operational performance and reporting.

The ideal candidate must be equally robust in technical manpower sourcing, site operations and client relationship management.

Pay: ₹40,000.00 - ₹75,000.00 per month

Advantages:

- Commuter assistance
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Technical Operations Manager (Hyderabad)
🏢 Radiance facility management services
📍 Hyderabad