INSIDE SALES EXECUTIVE – HOTEL SALES & RESERVATIONS

Company: Central Group of Hotels
Department: Sales & Reservations
Location: Kolkata Office
Position: Inside Sales Executive
Reporting To: Sales Manager / Head of Sales
Employment Type: Full time

1. Job Purpose

To generate hotel bookings and increase revenue for Central Group of Hotels through proactive telephone calling, lead follow-ups, customer relationship management and online communication.

The candidate will be responsible for contacting potential customers, travel agents, tour operators and corporate clients, promoting the group's hotel properties, converting enquiries into confirmed bookings and maintaining strong relationships with existing clients.

2. Key ResponsibilitiesA. Outbound Calling & Sales

- Make daily outbound calls to travel agents, tour operators, corporate clients and prospective customers.
- Contact existing clients to generate repeat business and new booking opportunities.
- Promote all Central Group hotel properties and their facilities, room categories, tariffs and seasonal packages.
- Understand customer requirements and recommend suitable hotels and room categories.
- Handle sales conversations confidently and convert prospects into bookings.
- Follow up regularly on pending enquiries, quotations and proposals.
- Reactivate old and inactive travel-agent and corporate accounts.

B. Enquiry Handling & Booking Conversion

- Handle incoming telephone calls, website enquiries, WhatsApp messages and email enquiries.
- Respond promptly and professionally to customer queries.
- Share hotel details, photographs, videos, tariffs and promotional offers.
- Prepare quotations based on availability, approved tariffs and customer requirements.
- Follow up with customers until booking confirmation or closure.




- Coordinate with hotel reservation and front office teams for availability and booking confirmations.
- Ensure proper recording of booking details and guest requirements.

C. Travel Agent & Corporate Relationship Management

- Regularly call travel agents and tour operators to introduce hotel properties and promotional offers.
- Build and maintain long-term relationships with existing travel-agent accounts.
- Develop new corporate and institutional accounts through telephone prospecting.
- Share seasonal tariffs, group rates and special packages.
- Maintain regular communication with existing clients to encourage repeat bookings.
- Follow up on pending payments and advance deposits wherever required.

D. Computer & Data Management

- Maintain and update the client database, travel-agent database and corporate contact list.
- Work efficiently with MS Excel, Word, Outlook/email and other office applications.
- Prepare daily sales reports, enquiry reports and booking conversion reports.
- Maintain records of calls made, enquiries received, quotations shared and bookings confirmed.
- Update lead status and follow-up dates in the CRM or designated sales software.
- Prepare Excel reports and maintain accurate sales records.

F. Sales Coordination & Reporting

- Coordinate with the field sales team to follow up on leads generated through market visits.




- Support the sales manager in executing promotional campaigns and seasonal offers.
- Submit daily call reports and booking conversion reports.
- Maintain professional communication with customers and internal hotel teams.

3. Qualifications & Experience

- Graduate in any discipline.
- 1–3 years of experience in telesales, inside sales, hotel reservations, travel trade or customer relationship management preferred.
- Candidates with previous sales experience will be given preference.
- Excellent telephone communication and convincing skills.
- Good command over English and Hindi;
- Good working knowledge of MS Excel, Word, email and internet applications.

4. Required Skills & Competencies

- Excellent telephone etiquette and communication skills.
- Confident, persuasive and customer-oriented approach.
- Strong sales and negotiation skills.
- Ability to convert enquiries into confirmed bookings.
- Good follow-up and relationship-management skills.
- Strong computer and Excel knowledge.
- Accuracy in data entry and reporting.
- Target-oriented and self-motivated.
- Professional behaviour and a positive attitude.
- Ability to handle multiple enquiries and tasks efficiently.

5. Working Expectations

- Work from the Kolkata central sales office.
- Make regular outbound sales calls every working day.
- Maintain proper records of all calls, enquiries and follow-ups.
- Achieve assigned monthly booking and revenue targets.
- Ensure timely response to customer enquiries.
- Maintain high standards of customer service and professional communication.

reach out to us at [email protected]

Pay: ₹9,600.00 - ₹12,500.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Back Office Coordinator and sales (Kolkata)
🏢 Central Hotels
📍 Kolkata