A Security Supervisor in a luxury resort such as Mountain Shadows, Wayanad, is responsible for maintaining the safety and security of guests, employees, resort property and facilities.
1. Job responsibilities
- Supervise and manage the daily activities of security guards.
- Ensure the safety and security of guests, VIPs and employees.
- Monitor CCTV cameras and conduct regular security checks.
- Maintain proper entry and exit procedures for guests, visitors, staff and vehicles.
- Conduct regular patrolling of the resort premises.
- Prepare daily security reports, incident reports and duty rosters.
- Handle guest complaints, emergencies and security-related incidents.
- Coordinate with the Front Office, Housekeeping, Engineering and HR departments.
- Ensure fire safety procedures and emergency evacuation plans are followed.
- Monitor swimming pool, parking areas, villas, restaurants and other public areas.
- Conduct security briefings and training for security staff.
- Ensure proper key control and lost-and-found procedures.
- Maintain discipline and professional behaviour among security personnel.
2. Required qualifications and experience
- Minimum qualification: Plus Two or equivalent.
- Experience: 2–5 years in security operations, preferably in hotels or resorts.
- Previous experience handling a security team.
- Knowledge of CCTV surveillance and access control.
- Knowledge of fire safety and emergency response.
- Good communication skills in English, Hindi and Malayalam.
- Basic computer knowledge and report writing.
- Physically fit, alert, disciplined and responsible.
- Ex-servicemen or candidates with qualified security training preferred.
3. Important resort-specific security requirements
- Wildlife-related safety situations.
- Night patrolling around villas and resort boundaries.
- Guest safety near the lake and swimming pool.
- Emergency medical assistance and ambulance coordination.
- Fire emergencies and evacuation.
- Coordination with local police, fire and rescue services.
4. Daily reports and registers
The supervisor should maintain:
- Security duty roster.
- Daily occurrence book (DOB).
- Guest and visitor entry register.
- Vehicle movement register.
- CCTV observation register.
- Key issue and return register.
- Incident and accident reports.
- Fire and safety inspection checklist.
- Security staff attendance register.
- Night patrolling report.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund