Job Title: Team Leader (TL)Company: DelhiveryDepartment: Hub / Warehouse OperationsReporting To: Assistant Manager / Operations ManagerExperience: 1–3 Years (Preferred)

1. Job Summary

The Team Leader is responsible for managing and supervising daily hub operations, leading a team of Process Executives, ensuring timely shipment processing, and achieving operational targets. The role involves workforce management, productivity monitoring, shipment accuracy, and maintaining operational quality as per company standards.

2. Roles & Responsibilities

A. Team Management

- Lead, supervise, and guide Process Executives.
- Allocate daily tasks and monitor team performance.
- Manage employee attendance, shift schedules, and workforce planning.
- Train and support new employees.
- Maintain team discipline and employee engagement.

B. Hub Operations Management

- Manage daily inbound and outbound operations.
- Monitor shipment sorting, scanning, segregation, and dispatch activities.
- Ensure shipments are processed within defined SLA/TAT.
- Monitor shipment movement and ensure timely dispatch.
- Ensure proper shipment handling and operational accuracy.

C. Performance & Productivity

- Achieve daily operational targets and productivity KPIs.
- Monitor individual and team performance.
- Track shipment processing, pending shipments, and dispatch status.
- Prepare daily operational reports.
- Identify performance gaps and implement corrective actions.

D. Quality & Compliance

- Ensure compliance with company SOPs and safety guidelines.
- Minimize shipment damages, losses,



and misrouting.
- Maintain accurate shipment records and documentation.
- Ensure cleanliness and discipline in the assigned work area.

E. Coordination & Reporting

- Coordinate with Assistant Team Leaders and other departments.
- Resolve day-to-day operational issues.
- Escalate major operational challenges to the Operations Manager.
- Coordinate with transport and delivery teams.
- Support operations during peak seasons.

3. Eligibility Criteria

- Education: 12th Pass / Diploma / Any Graduate.
- Experience: 1–3 years in logistics, warehouse, courier, or e-commerce operations preferred.
- Experience in team handling is an added advantage.
- Basic knowledge of MS Excel and computer applications.
- Good communication and coordination skills.

4. Required Skills

- Leadership and team management.
- Strong communication skills.
- Problem-solving and decision-making.
- Time management.
- Operational planning and execution.
- Ability to work under pressure.
- Basic Excel and reporting skills.

5. Key Performance Indicators (KPIs)

- Daily shipment processing targets.
- On-time dispatch performance.
- Team productivity and attendance.
- Shipment scanning accuracy.
- Reduction in shipment damages and misrouting.
- SLA/TAT achievement.
- Operational quality and SOP compliance.

Pay: ₹22,000.00 - ₹23,000.00 per month

Perks:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Team Lead (India)
🏢 Delhivery
📍 India