We are looking for an E-commerce Executive to manage operational & calling requirements
Key Responsibilities:
- Order Processing: Handle end-to-end order processing across marketplaces such as Amazon, Flipkart, Myntra, Shopify websites, etc
- Order Confirmation: Make confirmation calls to customers and ensure timely order verification.
- Customer Support: Address customer queries and concerns through phone calls and WhatsApp in a qualified and timely manner.
- Lead Conversion: Engage with potential and inactive customers, nurture cold leads, and convert them into interested prospects and sales.
- Data Management: Maintain accurate calling records, customer databases, follow-up details, and daily calling sheets.
- Customer Follow-ups: Conduct regular follow-ups with customers to improve order confirmations, customer engagement, and conversion rates.
- Listing knowledge: Whenever required, he/she can handle product listing across various marketplaces.