Job Summary

We are looking for an experienced and proactive Delivery Operations Manager to manage and improve our day-to-day quick-commerce delivery operations. The role involves managing delivery executives, ensuring timely order delivery, monitoring operational performance, handling customer and delivery issues, and improving overall last-mile efficiency.

The ideal candidate should have hands-on experience in delivery operations, logistics, fleet management, or quick-commerce/e-commerce operations and be comfortable working in a fast-paced environment.

Key Responsibilities

- Manage day-to-day last-mile delivery operations and ensure smooth order fulfilment.
- Monitor delivery executives and ensure timely pickup and delivery of orders.
- Plan and manage delivery executive allocation based on order volume and delivery locations.
- Track on-time delivery, order acceptance, cancellation, failed delivery, and customer complaints.
- Monitor delivery executive attendance, productivity, performance, and availability.
- Coordinate with stores, customers, delivery executives, and internal operations teams to resolve delivery-related issues.
- Handle escalations related to delayed, cancelled, missing, or incorrect orders.
- Monitor delivery routes and identify opportunities to reduce delivery time and operational costs.
- Maintain proper shift planning and manpower requirements based on order demand.
- Analyse daily delivery performance and prepare operational reports.
- Set and monitor KPIs for delivery executives and operations teams.
- Identify recurring operational issues and implement corrective actions.
- Ensure delivery executives follow company policies, customer-service standards,



and operational procedures.
- Coordinate with the technology/product team for app-related delivery issues and operational improvements.
- Support expansion into new areas and assist in setting up delivery operations.
- Manage peak-hour and high-order-volume situations effectively.
- Maintain accurate records of delivery operations, attendance, incentives, and performance.
- Train and guide delivery executives on company processes and customer handling.

Requirements

- Bachelor's degree in Business Administration, Logistics, Operations, or a related field.
- 2–5 years of experience in delivery operations, logistics, fleet management, quick commerce, e-commerce, food delivery, or last-mile delivery.
- Experience managing delivery executives / field staff.
- Good understanding of delivery routes, manpower planning, and operational processes.
- Solid problem-solving and decision-making skills.
- Good communication and team-management skills.
- Ability to work under pressure during peak order periods.
- Good knowledge of MS Excel / Google Sheets.
- Ability to analyse operational data and prepare reports.
- Willingness to work in flexible shifts, including weekends/holidays when required.

Preferred Experience

Experience in companies/platforms such as quick-commerce, food delivery, e-commerce, hyperlocal delivery, logistics, or marketplace operations will be an advantage.

Ideal Candidate

We are looking for someone who can take ownership of the complete delivery operation, manage the delivery team, quickly resolve operational problems, and continuously improve delivery speed, efficiency, and customer experience.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Delivery Operations Manager (Coimbatore)
🏢 Soulocal Retail Ventures Private
📍 Coimbatore