Job Summary

The Sales Coordinator is responsible for providing administrative and operational support to the sales team, coordinating sales activities, managing customer inquiries, preparing quotations, following up on leads and orders, and ensuring smooth communication between customers, the sales team, and other departments.

The role focuses on improving sales efficiency, maintaining customer satisfaction, and supporting the achievement of sales targets.

Key Responsibilities

1. Sales Support & Coordination

- Assist the sales team in daily sales operations and activities.
- Coordinate with sales executives to ensure timely follow-up with customers.
- Prepare sales quotations, proposals, and presentations.
- Process sales orders and monitor order status.
- Maintain accurate sales records and documentation.

2. Customer Relationship Management

- Handle customer inquiries through phone, email, and other communication channels.
- Follow up with existing and potential customers.
- Maintain strong customer relationships and ensure customer satisfaction.

3. Order & Delivery Management

- Follow up on pending orders, payments, and customer requirements.
- Resolve order-related issues in coordination with relevant departments.

4. Reporting & Documentation

- Prepare daily, weekly, and monthly sales reports.
- Maintain customer databases and sales records.
- Monitor sales performance and follow-up activities.
- Update CRM systems and sales tracking sheets.

5.



Internal Coordination

- Act as a communication link between the sales team and other departments.
- Coordinate meetings, appointments, and sales activities.
- Support the Sales Manager in achieving departmental objectives.

Qualifications & Skills

- Master's degree in Business Administration, Marketing, Commerce, or a related field.
- 0–2 years of experience in sales coordination or administration .
- Positive communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office, particularly Excel and Word.
- Knowledge of CRM or ERP software is an advantage.
- Good negotiation and problem-solving skills.
- Ability to work independently and as part of a team.

Key Performance Indicators (KPIs)

- Timely follow-up on customer inquiries and leads.
- Accuracy of quotations and sales orders.
- Customer satisfaction and response time.
- Timely preparation of sales reports.
- Order processing and delivery coordination efficiency.
- Sales team support and coordination effectiveness.
- Customer database accuracy and maintenance.

Personal Attributes

- Positive attitude and customer-focused approach.
- Strong attention to detail.
- Proactive and result-oriented.
- Professional communication and interpersonal skills.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Sales Coordinator (Thrissur)
🏢 NEYYVEDYAM RESTAURANT
📍 Thrissur