To support business banking customers across inbound and outbound Voice, live chat and shared inbox email channel.
The role is responsible for delivery exceptional customer service, resolving complex queries, managing and return and verbal interaction within agreed service levels.
Ensuring compliance with banking regulations and supporting customers across range of business and commercial banking products and services.
Key Responsibilities
Customer service and relationship management
Business banking operations
Performance and quality
3 years of experience.
Skill Requirements
Must Have Skill
Lending - Commercial/ Business Banking - Processing
Positive to Have Skill
Other Requirements
📌 Analyst-Voice (Chennai)
🏢 HCLTech
📍 Chennai
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