Assistant Manager – HR (Payroll & Employee Complaints – Operations)

Industry: Retail / Jewellery / Lifestyle
Department: Human Resources
Designation: Assistant Manager – HR
Location: Chennai
Experience: 5–8 Years
Reporting To: HR Manager / Head – HR

Job Purpose

To manage end-to-end payroll operations, employee grievance and complaint handling, HR operations and statutory compliance across retail outlets. The role requires close coordination with store managers, operations teams, finance and HR to ensure accurate salary processing, timely resolution of employee concerns and smooth HR administration.

Key Responsibilities

1. Payroll Management

- Handle end-to-end monthly payroll processing for employees across multiple retail outlets.
- Manage attendance, leave, weekly offs, overtime, incentives, deductions and salary adjustments.
- Verify payroll inputs received from store managers and operations teams.
- Ensure timely and accurate salary processing in coordination with Finance.
- Handle full and final settlements, employee salary queries and payroll reconciliations.
- Maintain payroll records and employee salary documentation.

2. Employee Complaints & Grievance Handling

- Act as the first point of contact for employee complaints and grievances from retail outlets.
- Handle complaints relating to salary, attendance, leave, working hours, weekly offs, transfers and workplace issues.
- Investigate employee concerns objectively and coordinate with relevant department heads for resolution.
- Maintain a complaint register and track cases until closure.
- Escalate sensitive employee matters,



disciplinary issues and misconduct cases to senior HR management.
- Conduct regular follow-ups to ensure employee satisfaction and minimise attrition.

3. HR Operations & Employee Management

- Coordinate with store managers on day-to-day HR operational matters.
- Monitor attendance, absenteeism, leave management and employee discipline.
- Support onboarding, employee documentation and exit formalities.
- Coordinate employee transfers, promotions and changes in designation.
- Maintain accurate employee master data and HR MIS reports.
- Support employee engagement and retention initiatives.

4. Statutory Compliance & HR Administration

- Coordinate compliance relating to PF, ESI, Professional Tax, Labour Welfare Fund and applicable labour laws.
- Ensure proper maintenance of statutory registers and employee records.
- Coordinate with external consultants and government authorities wherever required.
- Support internal and statutory audits.
- Monitor compliance with applicable Shops and Establishments requirements.

5. Operations Coordination

- Work closely with regional managers, cluster managers and store managers.
- Ensure timely collection of attendance and payroll inputs from all locations.
- Address operational HR challenges across retail outlets.
- Prepare monthly reports on payroll,



absenteeism, attrition, employee complaints and HR operations.

Desired Candidate Profile

- Graduate in any discipline; MBA / PGDM in HR preferred.
- 5–8 years of experience in HR operations, payroll and employee grievance handling.
- Prior experience in organised retail, jewellery retail, apparel, supermarkets or lifestyle retail is preferred.
- Good knowledge of payroll processing and statutory compliance.
- Experience handling employees across multiple retail outlets.
- Solid communication, coordination and problem-solving skills.
- Ability to independently manage employee complaints and operational HR matters.
- Valuable working knowledge of Excel and HRMS / payroll software.

Key Performance Indicators (KPIs)

- Payroll accuracy and timely salary disbursement.
- Timely closure of employee complaints and grievances.
- Accuracy of attendance and leave records.
- Statutory compliance and audit readiness.
- Timely completion of full and final settlements.
- Reduction in unresolved employee complaints.
- Effective coordination with retail operations teams.

Preferred Industry Background

Candidates from:

- Jewellery retail
- Fashion and apparel retail
- Supermarket and hypermarket chains
- Consumer electronics retail
- Lifestyle and departmental stores

Important: Candidates with hands-on experience managing payroll and employee grievances across multiple retail outlets will be preferred.

Pay: ₹850,000.00 - ₹1,000,000.00 per year

Benefits:

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Assistant Manager - HR Payroll & Complaints (Bengaluru)
🏢 White Gold Bullion
📍 Bengaluru