This is a growth-stage product operator role, not a 0-to-1 role. Webnyay has a mature product, established enterprise customers, live deployments, and meaningful transaction volumes across dispute resolution and grievance redressal.

Our platform powers complex workflows across arbitration, mediation, online dispute resolution, and BFSI grievance management. The product is live, the customers are real, and the operational challenges are substantial.

Your job is to grow it — through better, faster, and more scalable versions of what works, while building new capabilities that expand what our customers can do with Webnyay.

You should be comfortable working with complex workflows, demanding enterprise customers, and engineering teams. You should be equally comfortable understanding a legal or operational problem, translating it into a product requirement, and driving it all the way to deployment.

You'll Own

- Product roadmap: Owning and driving the roadmap across Webnyay's ODR, arbitration, mediation, BFSI dispute resolution, and grievance redressal products.
- New feature development: Identifying high-leverage opportunities from customer feedback, operational bottlenecks, and market requirements. Scoping and shipping capabilities that improve product value and expand our addressable market.
- Backlog prioritisation: Turning hundreds of customer requests, change requests, bug reports, and internal ideas into a coherent, prioritised shipping plan. Knowing what to build, what to defer, and what to push back on.
- Enterprise workflow optimisation: Understanding end-to-end dispute resolution workflows — from case initiation, notice generation and service, document management, hearings and arbitrator workflows to award generation, closure, billing, and reporting — and continuously improving them.
- Customer-facing product management: Working directly with customers, understanding their requirements, managing expectations, communicating feature releases, and handling difficult conversations around timelines, scope, and prioritisation.
- Product documentation: Writing clear PRDs, functional specifications, user stories, acceptance criteria, process flows,



and release notes that engineering and implementation teams can execute against.
- Cross-functional execution: Working closely with engineering leads, design, legal operations, implementation, business development, and customer success to take features from requirement to production.
- Product analytics: Using product usage, operational metrics, customer feedback, and workflow data to identify friction, measure adoption, and make informed product decisions.
- Competitive positioning: Tracking the legal-tech, ODR, BFSI technology, and enterprise SaaS landscape to identify product gaps, emerging capabilities, and opportunities to differentiate Webnyay.

You'll work directly with the leadership team and have significant ownership over product decisions and execution.

How We Work: AI-Native by Default

This is important enough to call out clearly: we expect our Product Managers to use AI across the entire product lifecycle. AI is not a separate workstream or an occasional productivity tool. It should be embedded in how you research, think, design, document, build, and ship.

That Means

- Discovery: Synthesising customer interviews, analysing support tickets and change requests at scale, researching legal and regulatory requirements, and gathering competitive intelligence using AI tools.
- Definition: Drafting PRDs, generating user stories, mapping workflows, identifying dependencies, and stress-testing edge cases before handing requirements to engineering.
- Design: Creating wireframes, prototyping interfaces, exploring UI variants, and validating user flows using tools such as Figma AI, v0, Lovable, or Claude.
- Build: Translating requirements into technical specifications, understanding APIs and system architecture, debugging alongside engineers, and using AI to review code and understand implementation trade-offs.
- Launch:



Generating release notes, preparing customer communications, creating product documentation, and enabling sales and implementation teams with feature updates.
- Measure: Querying product data, analysing adoption and turnaround times, identifying workflow bottlenecks, generating hypotheses, and using AI to accelerate product analysis.
- Automate: Identifying repetitive workflows across product, operations, and customer delivery that can be simplified or automated using AI agents and integrations.

We don't expect you to be an engineer. We do expect you to be technically curious, resourceful, and capable of using modern AI tools to move faster and produce better work.

What We're Looking For

- 3–6 years of experience in product management, preferably in B2B SaaS, enterprise software, fintech, legal-tech, or workflow automation.
- Experience owning an existing product and driving its roadmap, adoption, and continuous improvement.
- Strong ability to translate ambiguous business and customer requirements into structured product specifications.
- Experience working with engineering teams and understanding technical trade-offs, APIs, integrations, and software architecture.
- Excellent written communication. You should be able to write a explicit PRD, explain a complex workflow, and communicate a product decision without ambiguity.
- Strong analytical thinking and comfort working with data to prioritise opportunities and evaluate outcomes.
- Ability to manage multiple stakeholders, competing priorities, and demanding enterprise customers without losing sight of the product roadmap.
- A bias towards execution. You should be someone who takes ownership, follows through, and gets things shipped.
- Genuine interest in AI tools and a willingness to experiment with them as part of your everyday workflow.

An added advantage: Experience with legal workflows, arbitration, mediation, BFSI, lending, collections, grievance redressal, regulatory technology, or high-volume transaction platforms.

Pay: ₹700,000.00 - ₹1,200,000.00 per year

Benefits:

- Paid sick time
- Work from home

Work Location: In person

📌 Product Manager (Noida)
🏢 Webnyay
📍 Noida