The Customer Support Executive will be responsible for handling customer queries, resolving complaints, and ensuring timely support related to transactions, AEPS, onboarding, settlements, devices, and other fintech services. The role focuses on providing high-quality service and maintaining customer satisfaction.
- Log all complaints and requests accurately in the CRM/ticketing system.
- Ensure resolution of issues within defined TAT (Turnaround Time) .
- Coordinate with internal teams (Tech, Onboarding, Operations) for issue resolution.
- Escalate critical or unresolved cases to seniors as per escalation matrix.
- Follow SOPs, compliance guidelines, and service quality standards.
- Maintain proper documentation and daily MIS/reporting.
- Provide clear and polite communication to customers at all times.
Skills & Requirements
- Good communication skills in Hindi and English (regional language preferred).
- Basic knowledge of banking/fintech products (AEPS, UPI, settlements, POS).
- Ability to handle customer complaints calmly and professionally.
- Problem-solving and coordination skills.
- Willingness to work in shifts as per business requirements.
Job Types : Full time, Permanent, Fresher
Pay: Up to ₹20,000.00 per month
Benefits :
- Health insurance
- Paid sick time
- Provident Fund