We are hiring Customer Service Executives for an International Voice Process to handle customer inquiries and provide effective support while ensuring a high level of customer satisfaction. The role requires strong communication skills and prior experience in international voice support.
Key Responsibilities
- Handle inbound and/or outbound customer calls for international clients.
- Resolve customer queries, complaints, and service requests professionally.
- Provide accurate information about products and services.
- Maintain call quality, compliance, and customer satisfaction standards.
- Document customer interactions and update records accurately.
- Meet performance metrics such as quality, productivity, and CSAT.
Eligibility / Requirements
- Minimum 1+ year experience in an International Voice Process .
- Excellent verbal communication and customer-handling skills.
- Ability to understand and resolve customer issues efficiently.
- Willingness to work in night shifts.
- Professional attitude with a customer-first approach.
Shift Details
- 7:30 PM - 4:30 AM :
- 8:30 PM - 5:30 AM :
- Saturday & Sunday fixed off
Compensation & Benefits
- Fixed weekends off
- Stable international process setting
- Growth opportunities
Job Types : Full-time, Permanent
Pay: ₹25,000.00 - ₹28,000.00 per month
Experience :
- International voice process: 1 year (required)
Shift availability:
- Night Shift (required)
Work Location: In person
📌 Customer Service Executive (Bhayandar)
🏢 NotDisclosed
📍 Bhayandar
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