Responsibilities

- Call Customers to confirm COD Orders
- Address all customer queries promptly and in a polie & satisfactory manner
- Call customers to gather feedback on the product & get them to leave reviews on the product
- Facilitate all customer exchange & refund requests. Co-ordinate with the Operations team to arrange pickups and exchanges for given customers
- Work closely with operations team to make sure all customers orders are delivered in time.
- For any Rejected Orders, call customers & understand the reason why order was rejected. Try to solve their issues.
- Have excellent typing skills, ability to handle atleast 100-150 queries per day.

Qualifications

- Positive understanding of E-Commerce business & practices
- Excellent written & oral English Language proficiency




- Good leadership skills
- Multi-Tasker

Salary : ₹22,000.00 - ₹28,000.00 per month

Benefits :

- Commuter assistance
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Satellite, Indian Institute Of Management, Gujarat: Reliably commute or planning to relocate before starting work (required)

Education :

- Bachelor's (preferred)

Experience :

- Customer service: 2 years (required)

Language :

- English (required)

📌 Customer Support Executive (India)
🏢 Bummer
📍 India