Company Description Godavari Heritage is dedicated to creating heritage dining experiences that celebrate timeless recipes from Andhra, Telangana, and Maharashtra. The brand is rooted in tradition, offering guests authentic regional flavors presented with care and attention to detail. Each visit is designed to feel warm and welcoming, with a focus on hospitality and cultural richness.

Team members join an environment that values tradition, guest connection, and consistent quality in service and cuisine.

Role Description The Guest Relations Manager is a full-time, on-site role based at Godavari Heritage in Bengaluru. This role is responsible for welcoming guests, managing reservations and seating, and ensuring a smooth, pleasant experience from arrival to departure.

The Guest Relations

Manager responds to inquiries and feedback, resolves issues promptly, and maintains high standards of customer satisfaction. Daily activities include coordinating with the restaurant team, overseeing service quality, and implementing guest engagement initiatives.



The role also involves training and guiding front-of-house staff on hospitality best practices and brand standards.

Qualifications

- Candidates should possess solid Guest Relations and Customer Service skills focused on creating memorable experiences.
- Candidates should possess excellent Communication skills to handle inquiries, feedback, and coordination with internal teams.
- Candidates should possess Customer Satisfaction skills, including the ability to manage complaints and maintain service standards.
- Candidates should possess Training skills to coach and develop front-of-house staff in hospitality and service procedures.
- Relevant experience in restaurant, hotel, or hospitality management is highly beneficial.
- Strong problem-solving abilities, attention to detail, and a calm, professional demeanor in busy environments are preferred.
- A diploma or degree in Hospitality Management or a related field is an advantage.
- Availability to work evenings, weekends, and holidays as needed.

📌 Guest Relations Manager (Bengaluru)
🏢 Godavari Heritage
📍 Bengaluru